Senior IT Technician

1 week ago

Central Region, Singapore Bidsventure Global Holding Pte. Ltd. Full time $60,000 - $90,000 per year

Key Responsibilities

End-User Support & Device Management

  • Provide first-line and advanced support for macOS and iOS devices.
  • Administer Jamf for device provisioning, compliance, and lifecycle management.
  • Troubleshoot hardware/software issues independently; escalate to vendors only when necessary.
  • Manage IT asset inventory and procurement (laptops, monitors, peripherals, mobile devices).

Identity & SaaS Administration

  • Administer Okta for user lifecycle management, SSO, and MFA.
  • Manage collaboration and productivity platforms (Lark, Google Workspace, other SaaS).
  • Support Jira Service Management for ticketing, tracking, and basic automation.
  • Ensure access and permissions align with company policies.

Office IT & Infrastructure

  • Manage and troubleshoot local office network, Wi-Fi, and VPN connections.
  • Coordinate with ISPs and hardware vendors for installation, upgrades, and troubleshooting.
  • Support meeting room technologies, printers, and other office equipment.
  • Maintain security and compliance of office IT systems.

Operations & Process

  • Document IT procedures, device setup guides, and troubleshooting steps.
  • Handle user onboarding/offboarding end-to-end.
  • Monitor IT service levels and proactively prevent recurring issues.
  • Recommend improvements for scalability as the business grows.

Key Skills & Qualifications

Essential:

  • 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
  • Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
  • Experience with Okta or similar IAM/SSO platforms.
  • Familiarity with Google Workspace and/or Lark administration.
  • Knowledge of SaaS tools and ITSM platforms (preferably Jira Service Management).
  • Solid understanding of networking basics (Wi-Fi, routers, firewalls, VPNs).
  • Ability to work independently and manage external vendors/consultants.
  • Excellent communication and problem-solving skills.

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