Patient Relations Officer

2 weeks ago

Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time $3,000 - $6,000 per year

Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation & collaboration to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025 , they are looking for committed individuals dedicated to improving lives within the community.

You will provide friendly and efficient customer service, fostering a welcoming environment for all patients and internal stakeholders, with the primary goal of ensuring excellent patient care and satisfaction.

Work location: Central

Work hours: 5 days work week only , rotating shift basis.

Morning shift: 7.30am to 3.30pm

Afternoon shift: 1.30pm to 9.30pm

Overnight shift: 9pm – 8am

Key Responsibilities:

  • Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
  • Keep brochures, materials, and signage up to date.

Patient Journey Management

  • Assist with registration, screening, inquiries, cashiering, and escalations.
  • Ensure accurate patient records, insurance, and billing information.
  • Promote self-help kiosk usage where applicable.

Room & Appointment Management

  • Prepare consultation rooms and ensure equipment and collaterals are ready.
  • Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows.
  • Prepare patient lists for review by clinicians.

Patient Service & Quality

  • Respond to patient inquiries via phone, email, or in-person.
  • Provide accurate billing information for procedures.
  • Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements:

  • Min. GCE O' Level Certificate / Diploma in Business Administration / Finance or related fields.
  • Strong teamwork, communication, and interpersonal skills
    Ability to multitask and work in a fast-paced environment

Your recruiter: WhatsApp your CV/resume to Celine at for a quicker response.

You may also drop your resume via email to – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

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