Product Ops

2 weeks ago

Central Region, Singapore WeCare-App Pte Ltd Full time $40,000 - $60,000 per year
Job Description: Product Ops & Customer Success

About WeCare

WeCare is a care-tech company dedicated to empowering families, caregivers, and seniors through technology that bridges communication, enhances safety, and improves quality of life. Our platform combines high-tech with high-touch, delivering meaningful solutions for ageing-in-place and caregiver support.


Role Overview

We are looking for a Product Ops & Customer Success team member to join WeCare. This role will manage product operations, support client onboarding, and ensure customer success through proactive engagement and support. The ideal candidate is detail-oriented, customer-focused, and passionate about leveraging technology to improve eldercare.


Key Responsibilities

  • Product Operations

  • Set up and maintain product demo and testing environments.

  • Document workflows, FAQs, and product training materials.
  • Coordinate with the product team on smooth rollouts, feature updates, and issue resolution.

  • Customer Success

  • Serve as the first point of contact for clients and users.

  • Provide troubleshooting and guidance for hardware and software issues.
  • Collect customer feedback, track recurring issues, and channel insights back to the product team.
  • Build relationships with clients to ensure high satisfaction and long-term engagement.

  • Implementation & Onboarding

  • Support onboarding activities such as installation, configuration, and training.

  • Guide clients step-by-step to ensure successful adoption of WeCare solutions.

  • Cross-Team Coordination

  • Collaborate with operations and product teams to improve customer experience.

  • Monitor and track support tickets, ensuring timely closure and follow-up.

Requirements
  • Diploma or Degree in IT, Engineering, Business, or related field.
  • 1–3 years of experience in product operations, customer success, or technical support (healthcare or SaaS experience is a plus).
  • Strong communication and interpersonal skills, with the ability to explain technical concepts simply.
  • Organized, detail-oriented, and proactive in solving problems.
  • Familiarity with SaaS, IoT, or healthcare technology is advantageous.

What We Offer
  • Opportunity to grow in a fast-paced care-tech startup.
  • Hands-on exposure to product operations, customer success, and eldercare innovation.
  • Direct impact on shaping the customer experience and product journey.
  • A mission-driven environment where your work contributes to better care and quality of life for seniors and families.

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