
Hotel Duty Manager
2 weeks ago
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team's service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement
- Minimum 2 years of managerial experience in the hotel industry
- Passionate in delivering exceptional level of guest service
- Strong communication and problem-solving skills
- Works well under pressure in a fast-paced environment
- People-centric, outgoing, independent, and resilient
- Able to work shifts, including on weekends and public holidays
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Hotel Duty Manager
3 days ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeTo supervise the day-to-day operations of the Front Desk Reception. - To oversee staff during their shift, ensuring they are performing their duties effectively and efficiently. - To manage guest-related operations, including check-in, check-out, and inquiries. - To provide excellent customer service for needs, requests, and concerns promptly and...
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Hotel Duty Manager
5 days ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeTo oversee the day-to-day operations of the front office. - To handle complaints or incidents / accidents occuring in the Hotel when necessary. - Ensure all outstanding and pending issues are settle timely. - Coordinate activities with other departments. - Perform any other job tasks assigned by Front Office Manager and Hotel Manager. **Job Requirement** -...
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Raffles Hotel Singapore
2 weeks ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits. Primary Responsibilities Delivers the Raffles Hotel Singapore Arrival and Departure Experience - Ensures guests...
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Duty Manager
22 hours ago
Singapore CAPELLA HOTEL, SINGAPORE Full time3 years exp **Roles & Responsibilities** The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. **Key Responsibilities**: - Assist the Front Office Manager in setting up the Front Office training tools such as job...
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Duty Manager
1 week ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeThe Service Manager - Front Office (Duty Manager) provides guest services as well as supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.Areas of Responsibility : Front...
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Hotel Duty Manager
6 days ago
Singapore BREAKFAST AT FLUFFY'S PTE. LTD. Full timeHotel Duty Manager - Live In Staff / Night Duty BreakFast at Fluffy’s Boutique Pet Hotel & Grooming Joo Chiat, Katong **Roles & Responsibilities** At BreakFast at Fluffy's, we pride ourselves on offering exceptional, cage-free care for our canine guests. We are seeking a knowledgeable and attentive Night Duty / Live-in Pet Care Specialist to join our...
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Duty Manager
2 weeks ago
Singapore Goodwood Park Hotel Full time $104,000 - $130,878 per yearAs one of the most prestigious heritage hotels in Singapore, Goodwood Park Hotel owes its legendary hospitality, a tradition of excellence, and countless successes, to its high-performing team. Join the motivated and professional team at one of Singapore's best loved hotelsView our job openings and attractive employee benefits below:3 days of Paid Family...
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Duty Manager
3 days ago
Singapore Goodwood Park Hotel Full timeAs one of the most prestigious heritage hotels in Singapore, Goodwood Park Hotel owes its legendary hospitality, a tradition of excellence, and countless successes, to its high-performing team. Join the motivated and professional team at one of Singapore's best loved hotels View our job openings and attractive employee benefits below: 3 days of Paid...
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Duty Manager
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full time**Job Overview** A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night...
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Duty Manager
7 days ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Duties and Supporting Responsibilities**: - Ensure a warm and genuine arrival and departure experience for all guests. - Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Guest Relations, Concierge, Oriental Club, Telephone and Business Centre. - Ensure that all Guest Services Executives are groomed...