learner services lead

JOB TITLE: LEARNER SERVICES LEAD & ISAMS COORDINATOR

Reports to: Director of Learners' Acquisition

WHO ARE WE?

Nexus is an empowering, learning-focused community. We are one big family, striving to create an honest and open community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

WHO ARE WE LOOKING FOR?

At Nexus, we do things differently. We believe each member of staff is equal and recognize the uniqueness of every individual to work in a collaborative and supportive community, to elevate one another with innovative ideas.  Our strategies emerge from the collective positive minds of our colleagues. You will experience high levels of ownership and empowerment in your role.

JOB DESCRIPTION

The Learner Service Lead & ISams Coordinator is responsible for leading and managing the Learner Services team to ensure smooth daily operations, high-quality service, and effective communication with all stakeholders. It also manages iSAMs, ensuring accurate data entry, reporting, and system used to support admissions, assessments, and overall school operations, while maintaining compliance with data protection requirements.

ROLE AND RESPONSIBILITIES

Learner Services Lead:

To work with and lead the Leaners services team ensuring:

• Efficient operational service for families and learners as they relate to the scope of work required of the student services team
• Co-ordinated the student services staff so they meet the needs of stakeholders during school hours
• Ensure high quality service and communications with all stakeholders
• Represent the needs of the student services operations and the team with school leadership
• Identify and share approaches and/or areas for development in the area of Student Services

iSAMs Coordinator:

• To be responsible for the provision of high quality and timely information to meet the needs of students, teachers, managers and those outside the organization to whom we are accountable.

• To work closely with admissions to ensure timely updates on learners entering and exiting the school

• Provide key reports and information from iSAMs and additional reports as requested by key stakeholders

• Advise school leadership on enhancements to iSAMs modules that improve communication, data storage, and school operations.
• Sending out timely reminders for submission of data and following when necessary.
• Work collaboratively with all sections of the school where iSAMs functions are required
• Adapt iSAMs functions and spreadsheets to generate statistical data, reports, and operational insights
• Implement efficient processes for the production and distribution of learner reports.
• Carrying out analysis and sourcing of data and information and compile information relating to school work in support of any data project being undertaken and/or needs that support teaching, learning and communication
• Liaise with the ICT department whenever required

Data Entry, Recording and Reporting:

• Ensure databases within iSAMs for all aspects of Assessment, Recording and Reporting are accurate, maintained and updated
• Ensure the accuracy, reliability, and integrity of learners' data, maintaining high standards of data management at all times.
• Implement an efficient system to produce learner reports and the sharing of these reports
• Manage examinations data by coordinating inputs from stakeholders, ensuring accurate storage, analysis, and reporting.
• Ensuring secure handling of confidential data and information to comply with the Singapore Data Protection Act.

QUALIFICATIONS AND SKILLS

• Minimum of a bachelor's degree from an accredited institute.
• Proven experience in data management, student information systems (preferably iSAMs), and reporting
• Strong analytical and problem-solving skills with the ability to interpret and present data clearly
• Excellent organizational skills and attention to detail to ensure accuracy and reliability of data
• Proficiency in Microsoft Excel, spreadsheets, and data analysis tools
• Strong communication and interpersonal skills for effective collaboration with staff, leadership, and stakeholders
• Proven ability to address parents' requests and concerns in a professional and constructive manner.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of data protection regulations (e.g., Singapore PDPA) and commitment to handling confidential information responsibly
• Experience in working within an educational environment is an advantage
• Any other duties as assigned by the line manager

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.