Client Enablement Operations

Work Location:

Hours:

Line of Business:

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

We are always looking to connect with talented individuals on an ongoing basis. This role is part of our ongoing hiring needs. Applications are reviewed on a rolling basis and shortlisted candidates will be contacted when suitable opportunities arise.

The Data Services team supports all business divisions located in Singapore (Foreign Exchange, International Fixed Income, Funding, Global Precious Metals, Trade Finance and Equity Derivatives), on a cross functional basis, by performing the setting up and handling of client data, credit lines, settlement instructions (SSI's), inventories and security data, and also the uploading and managing of market data. We play a key role in ensuring that the Global Data Control team, operate effectively, under a Global Delivery Model (GDM).

Job Accountabilities:

• Liaise closely with internal stakeholders (eg. Sales and Trading desks, Settlements) to ensure client accounts and SSIs are set up and maintained accurately across source systems.
• Liaise with external clients to conduct SSI callbacks in a timely manner.
• Process, manage and maintain Credit Data in various systems for new and existing clients, including Credit Limit Maintenance.
• Contribute to business objectives for operational excellence - Provide accurate and thorough analysis of key process drivers, root/systemic causes of cross functional operational issues, interpret findings and make recommendations.
• Lead work streams by acting as a project lead/ subject matter expert for small-scale initiatives in the Data Enablement space in accordance with Project Management methodologies.
• Build RPA solutions to simplify Data Enablement functions in accordance with TDS Governance guidelines.
• Ensure internal control processes are adequate and documented appropriately.
• Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives
• Conduct Business Acceptance Tests for system upgrades and patch releases
• Handle first level escalated issues and provide work guidance as a resource to others.
• Contribute to the production of consolidated or aggregated reporting as appropriate.

Requirements:

• 3-5 years of SSI and/or Client Reference Data experience in a middle or back-office function with reporting responsibilities and exposure to various traded securities and derivative products
• Experience with RPA solutions (UI Path, Alteryx, VBA, Python)
• Experience with Project Management/ project work would be an asset.
• Exposure to operational metrics and emerging regulations would be an asset.
• Self-motivated, well organized and positive attitude.
• Ability to prioritize multiple tasks and deliver results in a fast-paced environment.
• Ability to work individually as well as part of a team.
• Excellent analytical skills.
• Excellent interpersonal skills both verbally and written
• Ability to adhere to strict deadlines and handle high volumes of work in a demanding environment.
• Strong knowledge of Microsoft Excel

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
 

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.