Customer Support-Associate

6 days ago

Singapore OMRON Full time $15,000 - $30,000 per year

About OMRON

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let's begin the exciting journey of Shaping Future 2030 together with us

About OMRON Healthcare Business 

With a vision "To advance health and empower people worldwide to live life to the fullest", OMRON's Healthcare Business produces internationally acclaimed and certified medical devices such as Digital Blood Pressure Monitors, Thermometers, Nebulizers, devices related to pain and weight management etc. Understand more about our Healthcare Business HERE.

Short Description

The Associate - Customer Service provides support in basic device checks, troubleshooting, sales, and after-sales at designated service point in Singapore, aiming to deliver effective and efficient customer support and achieve high end-user satisfaction.
1.    Product Support

•    Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.

•    Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.

•    Maintain strong knowledge of the company's products to confidently assist customers with device or app usage.

•    Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.

2.    Enquiry Handling and Customer Satisfaction

•    Attend to customer enquiries at the service point in a professional and timely manner. 

•    Support the team in meeting service level agreements (SLAs) and ensuring high service quality.
    
3.    Sales promotion

•    Help execute sales and promotional programs that support the company's overall sales goals.  

Requirements:
Minimum 2 years of experience in Customer Service, or related field 
Good English communication skills (written and spoken)
Some hands-on technical knowledge or experience will be advantageous 


Why Join us

OMRON's mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.

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