Customer Support Associate

2 weeks ago

Singapore ATA (JURONG) MEDICAL PTE. LTD. Full time $30,000 - $60,000 per year

Position Overview:

The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects.

Key Responsibilities:

  • Appointment Scheduling & Coordination:

  • Schedule and confirm patient appointments via phone, email, and online systems.

  • Coordinate screening requirement between corporate clients and clinic staff.

  • Client Communication:

  • Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.

  • Provide clear instructions to patients regarding screening requirements and appointment dates.

  • Data Management:

  • Accurately enter and verify patient information into electronic health records systems.

  • Outstanding Case Management:

  • Track and follow up on outstanding cases before project deadlines.

  • Maintain records of pending cases and escalate unresolved issues to supervisors.

  • Compliance & Reporting:

  • Adhere to data protection regulations (e.g., PDPA) and clinic policies.

  • Prepare weekly reports on appointment attendance, pending cases, and project status.

  • Operational/Admin Support:

  • Assist with health screening logistics preparation.

  • Occasional onsite support as required.
  • Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
  • Any other duties as assigned.

Other Requirements

  • Knowledge of health screening, medical tests and EHR systems is advantageous.
  • Proficiency in using Microsoft Office and other relevant tools.
  • Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.

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