Customer Support Associate
2 weeks ago
Position Overview:
The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects.
Key Responsibilities:
Appointment Scheduling & Coordination:
Schedule and confirm patient appointments via phone, email, and online systems.
Coordinate screening requirement between corporate clients and clinic staff.
Client Communication:
Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.
Provide clear instructions to patients regarding screening requirements and appointment dates.
Data Management:
Accurately enter and verify patient information into electronic health records systems.
Outstanding Case Management:
Track and follow up on outstanding cases before project deadlines.
Maintain records of pending cases and escalate unresolved issues to supervisors.
Compliance & Reporting:
Adhere to data protection regulations (e.g., PDPA) and clinic policies.
Prepare weekly reports on appointment attendance, pending cases, and project status.
Operational/Admin Support:
Assist with health screening logistics preparation.
- Occasional onsite support as required.
- Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
- Any other duties as assigned.
Other Requirements
- Knowledge of health screening, medical tests and EHR systems is advantageous.
- Proficiency in using Microsoft Office and other relevant tools.
- Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.
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