Onboarding manager

A leading financial services organisation in Singapore is seeking an experienced Onboarding Manager for a 6-7 months contract to play a pivotal role in ensuring new clients meet the highest compliance and regulatory standards.

This opportunity offers you the chance to make a significant impact by overseeing customer due diligence, enhanced due diligence, and the entire onboarding process for individual, corporate, and institutional clients. You will be at the heart of a collaborative environment, working closely with internal teams such as Compliance, Legal, Risk Management, and Sales, as well as liaising with external stakeholders.

• Take ownership of the end-to-end onboarding process for a diverse client base, ensuring all regulatory requirements are met with precision and care.
• Collaborate across multiple departments and with external partners to deliver seamless onboarding experiences that balance compliance with outstanding client service.
• Leverage your knowledge of AML regulations and KYC best practices to drive process improvements and support ongoing policy development within a supportive team environment.

What you'll do:

As an Onboarding Manager, you will be entrusted with managing the entire lifecycle of new client onboarding from initial application through to successful account activation.

• Oversee the complete new client account opening process, including performing thorough KYC reviews and due diligence for individual, corporate, and institutional clients.
• Verify customer identification and documentation meticulously to ensure full compliance with both internal policies and external regulatory requirements.
• Conduct comprehensive risk assessments to categorise customers into appropriate risk levels based on their profiles and activities.
• Identify potential red flags such as adverse media hits or PEP status, escalating issues promptly to relevant stakeholders for further investigation.
• Ensure strict adherence to AML, CFT, and KYC regulatory requirements throughout all stages of the onboarding journey.
• Assist in reviewing and updating internal policies and procedures to reflect evolving regulatory standards and industry best practices.
• Work collaboratively with internal teams including Compliance, Legal, Risk Management, and Sales to facilitate smooth onboarding processes.
• Liaise effectively with external stakeholders when required to resolve queries or obtain additional information necessary for onboarding.
• Accurately update and maintain new client information in relevant systems such as back-office platforms or online trading platforms.
• Respond promptly to internal queries related to customer onboarding or account maintenance, always aiming for first-time accuracy.

What you bring:

To excel as an Onboarding Manager in this contract position based in Singapore's vibrant financial sector, you will bring substantial experience gained from previous roles focused on KYC/AML onboarding processes.

• Bachelor's degree in Finance, Business or a related field is preferred but not mandatory if equivalent experience is demonstrated.
• 3-4 years of hands-on experience in KYC and AML onboarding within financial services environments is essential for success in this role.
• Proven track record of leading teams effectively while managing projects that require cross-functional collaboration.
• Demonstrated proficiency using screening tools such as LexisNexis, ComplyAdvantage, Sumsub, Jumio or similar platforms for PEP checks and adverse media screening.
• Exceptional attention to detail with a strong focus on accuracy, completeness and thoroughness across all tasks undertaken.
• Excellent verbal and written communication skills enabling clear presentation of information to diverse audiences including senior stakeholders.
• Collaborative mindset with proven ability to work dependably across multiple teams and departments towards shared goals.
• Capacity to manage high processing volumes efficiently while consistently meeting agreed service level agreements (SLAs).
• Basic understanding of stockbroking back-office operations would be advantageous but is not essential for consideration.
• Proactive approach towards identifying gaps or opportunities for improvement within existing processes coupled with effective communication skills when liaising with business analysts or development teams.

What sets this company apart:

This organisation stands out as a trusted leader within Singapore's financial services landscape by placing equal emphasis on regulatory excellence and customer satisfaction. Above all else this employer fosters an inclusive culture built on mutual respect where contributions are recognised openly-a place where your efforts truly make a difference both inside the office walls and out in the wider community.

What's next:

If you are ready to take on this rewarding challenge supporting one of Singapore's premier financial organisations during a crucial period-apply now

Apply today by clicking on the link provided; we look forward to connecting with talented professionals who share our passion for excellence.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: E | EA Licence No.: 03C5451

EA Registration No.: R ShiHua Goh