Enterprise Onboarding Manager

**The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. **Job Summary**: What you need to know about the role: The Enterprise Onboarding Manager (OBM) plays a pivotal role in the education, retention and growth of newly onboarded merchants from the Enterprise Sales Organization, overseeing the critical first 90 days from merchant launch through post-launch support. This role is designed for dynamic professionals who thrive in a fast-paced environment, manage competing priorities, and excel at building meaningful relationships with enterprise-level merchants. **Your way to impact**: The Onboarding Manager identifies operational efficiencies and engages in proactive discussions with merchants about their business and operational strategies, offering recommendations on how PayPal can partner with them to boost profitability and meet their objectives. **In your day-to-day you will**: - Deliver merchant education and product demonstrations, ensuring success in managing users, reporting, settlement processes, Resolution Center, Fraud Filters, and general transaction reviews. - Provide administrative support to Sales Teams during the onboarding process. - Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements. - Manage a revolving portfolio of up to 25 merchants on a rolling 90-day basis. - Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants. - Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships. - Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates. - Stay informed on PayPal’s vision and strategy, while leveraging knowledge of the eCommerce landscape, industry players, and competitors to win business. - Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business **What do you need to bring**: - Expertise in PayPal and Braintree products and processes. - Strong solution-based engagement and relationship management skills. - Exceptional stakeholder management and project leadership capabilities. - Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals. - Excellent communication skills. This position supports enterprise clients based in APAC markets therefore apart from fluency in English and Mandarin, an additional language in Korean or Japanese, both written and verbal, with the ability to deliver presentations linking solutions to business value would be advantageous. - Ability to adapt in a fast-paced envir