Onboarding Project Management Manager Apac

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an exceptional, high-caliber Project Management Manager to join our ever-evolving Project Management Office to help us unleash the potential of our business, growing the business multiple-fold over the upcoming years.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

The Enterprise division is booming. With significant revenue increases year-on-year, the business is the engine room of our global strategy. Our team collaborates closely with the largest global merchants to enhance customer experience and reduce touchpoints while onboarding as a Worldpay merchant.

As the **Regional Onboarding Project Management Manager**, you will spearhead the **merchant onboarding journey**. Your mission is to accelerate time-to-live for merchants, reduce friction in the onboarding process, and ensure that every merchant experience is seamless, strategic, and commercially impactful.

This is not a technical role — instead, you **organise our pipeline**, will **front negotiations and discussions with Legal, Compliance, Credit, CDD, and Risk teams**, ensuring alignment across functions while minimizing back-and-forth with customers. You will also set priorities for central functions and ensuring the right deals move forward at the right time.

**What you own**

Drive Business Development:

- Lead onboarding strategy for enterprise merchants across APAC, ensuring commercial priorities are met.
- Own and manage the onboarding pipeline, helping to set clear priorities for Credit, CDD, Risk, and other onboarding stakeholders.
- Reduce customer touchpoints by streamlining processes and ensuring internal alignment.
- Partner with Sales and Commercial teams to accelerate merchant go-live and revenue realization.
- Act as the central go-to Manager for all internal colleagues and external customers to support the onboarding of new Merchants
- Craft and execute the project plans incorporating all key dependencies, project status, managing deliverables from all internal and external stakeholders.
- Arrange customer demo and training on Worldpay products, systems and tools.

Strengthen Relationships:

- Act as the trusted point of contact for merchants during onboarding, ensuring confidence and clarity.
- Partner with internal commercial leads, to align on quarterly priorities and pipeline reviews.
- Build strong cross-functional relationships with internal stakeholders to resolve blockers quickly.
- Provide regular updates to senior leadership and merchant partners on progress, risks, and next steps.
- Collaborate with Solution Consultants & Implementation Managers for technical requirements definition.
- Collaborate with merchants to gather, collate & submit relevant documentation to ensure SLAs are met.

Lead the Regional Team:

- Manage and mentor a high-performing onboarding project management team across Singapore, China, South Korea, and Australia.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Champion process optimization initiatives to improve efficiency and scalability.
- Other related duties as assigned.

**What You Bring**
- A bachelor’s degree with strong track record in project management and knowledge of project management best practices.
- Proven experience in **business development, project management, or merchant onboarding** within financial services, payments, or a related industry.
- Strong understanding of **Legal, Compliance, Credit, CDD, and Risk processes** in a commercial context.
- Exceptional **negotiation, communication, and stakeholder management skills**.
- Ability to **lead regional teams** and manage multiple priorities across markets.
- Commercial acumen with a track record of **accelerating revenue through operational excellence**.
- Resilience, problem-solving mindset, and the ability to thrive in a fast-paced, high-growth environment.
- Autonomy to manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
- Experience working with third party vendors and outsourcing companies.
- Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
- A go-getter who takes on challenges upon oneself, bringing solutions to the table and making a difference to the team.

**What makes a Worldpayer**

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowere