Customer Onboarding

Who we are:

- In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.
We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.
These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.
We’re not here to play it safe.
We’re here to change the world.

What youâll do:

- The Customer Onboarding and Delivery team is responsible for helping our clients get the best out of our platform: from mapping their requirements, to providing training and advising on best practices throughout their complete project lifecycle

**Your mission is to**:

- Plan, organize, and facilitate the completion of a Customer Onboarding Project while ensuring these engagements are completed on-time, within scope and contractual obligations
- Work in close collaboration with Mambu Consultants, CSMs, Product Management and Customer/Partner Project Manager(s) in order to optimize the Customer Onboarding experience and increase customer trust in Mambu’s products, solutions and services
- Identify potential areas of optimization in the Customer Onboarding process, drive their implementation, and set a forum with customers for sharing knowledge, challenges, and innovative ideas

What youâll bring:
**Your experience includes**:

- Ideally 5+ years of relevant work experience in a similar role, preferably on complex technical delivery projects in the banking or FinTech industry
- You’re familiar with SaaS implementations and technical transformation projects
- You have strong team leadership skills, and you are able to manage internal and external resources.

**Your colleagues would say**:

- You can work in a team but also independently, handling conflict resolution and time management while focusing on problem solving
- You have strong project and time management skills and are an excellent communicator
- You have the ability to work across geographic and cultural boundaries
- You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress

**Mambu’s future**
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

**Your future**
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.

To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn
To experience more of the Mambu culture in action, you can follow us on Facebook or Instagram or YouTube
- For more details regarding our global career opportunities, please visit Career Site_
- As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._