Technical Support Executive

7 hours ago


Tuas, Singapore Megachem Limited Full time $60,000 - $120,000 per year

Key Roles & Responsibility:-

Operation

  • Communicate with production and Order Fulfillment Team to achieve the production of products within promised time of delivery.
  • Participate actively in special / cross functional projects such as process improvement and identification of best practices for recommendation and implementation.

Business Growth

  • Develop and service sale accounts for both existing and new customers.
  • Prepare periodic sales and marketing reports to the manager.
  • Perform cost analysis and review periodic price reviews to all customers.

Customer Service

  • Attend customers enquiries and assist in troubleshooting product quality which relates to plant process problems.
  • Build and maintain good rapport with existing or new customers.

Technical Support

  • Plan and manage the activities of technical areas in line with the Company's product strategy with the help from the chemist, technical manager or related personnel.

Quality Control / Quality Assurance

  • Perform quality control inspection on specimen to ensure integrity of process solutions.
  • Perform laboratory analysis of raw materials, in-process and finished products.
  • Perform documentation and conduct investigation for non-compliance or out-of-specification situations.

Health & Safety

  • Ensure that safe working practices are used and appropriate Health and Safety legislation adopted.
  • Exercise responsibility for carrying out and adhering to the Health and Safety Policy and procedure.

Others

  • Ensure all regulatory requirements are met.
  • Any other duties and responsibilities as may be assigned by the superior or Management.

Skills and Knowledge:-

  • Possesses a Bachelor's degree in Chemistry, Chemical Process Technology, Science or any related disciplines.
  • Minimum of 3 years of working experience.
  • Has attained the experience to handle specialized subject / tasks.
  • Intermediate level / knowledge of Microsoft Office.
  • Intermediate level / knowledge of SAP or other ERP System.
  • Working knowledge of ISO procedures with basic understanding of EWSH regulations.


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