Operations Support Technical Writing Specialist Wda

**THE OPPORTUNITY**
- **Be part of the team that ensures sustainable products meets standard quality and committed to deliver to customers worldwide**:

- **Based in Singapore**, the regional hub for **Asia Pacific (AP) **and **top-ranked biopharmaceutical company on the Straits Times **and **Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).**:

- Join the **premier biopharmaceutical company** that has been **in Singapore for more than 25 years and in AP for over 60 years.**

Our Quality Assurance group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across

The Operation Support Technical Writing Specialists is responsible for writing effective, usable procedures for employees to follow and execute their tasks. This involved working closely together with Subject Matter Expert (SME) to understand the manufacturing process, the human interactions with the process, translates complex technical information to easy material, process maps and procedures which enable employees to follow and execute the required tasks effectively minimizing errors and redundancies. You will identify areas of opportunities to standardize and simplify within the operational processes and partners with SME to propose and make changes to relevant documents while continuously up levelling their pharmaceutical knowledge.

**WHAT YOU WILL DO**:
**Main Responsibilities**

**Improve production operations and their associated procedures**
- Analyse causes of complex documents written that may impact right first time and incurring waste and redundancies.
- Work with internal SME to obtain an in-depth understanding on operational related process, the human interaction with the process and construct a usable site procedure.
- Propose ideas to improve the document structure, process and procedure.
- Gather information to support the proposal. Partner with SME to ensure that employees can execute as written.
- Create and/ or revise relevant procedures ensuring it complies with all relevant requirements, including data governance and good documentation practises.
- Review written technical documents for clarity, grammar, spelling, punctuation, content, and style.
- Produce high-quality, simple and easy-to-understand and follow SOP, Work Instructions, Job-Aid, forms and templates.
- Participate in gap assessment (GA) as part of Quality System In Place (QSIP) project when needed to support completion of GA.

**Manage document change control processes**
- Track document updates and progress.
- Prepare information needed for document change governance meeting
- Raise relevant document change control and route relevant procedures in system for approval.
- Communicate changes per site communication

**Meet Projects (i.e. Quality System In Place (QSIP) and Document Simplification) Timeline**
- Provide timely updates and escalate issues/ delays as needed

**WHAT YOU MUST HAVE**

**Qualifications & Experience**
- Degree in English, Applied Science or Engineering related major with strong technical writing skills
- Min 3-5 years of Work experience as a Technical Writer or similar role
- Ability to translate highly technical information into easily understandable information
- Creative skills in using diagrams and flow charts to increase users’ understanding
- Excellent written skills in English
- Strong working knowledge of Microsoft Office and Visio
- Great interpersonal and communication skills
- Strong writing, editing, proofreading, and page composition skills
- Professional Writing or Creative Writing

**WHAT YOU CAN EXPECT**
- Limitless opportunities across various areas in Manufacturing; well-structured career path
- A state-of-the-art facility that delivers solution to its customers world-wide

Our Manufacturing & Supply Division is committed to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten peop