Manager, Business Operations Management

NTU Innovation and Entrepreneurship (I&E) advances cohesive and collaborative relationships across various innovation drivers within the NTU community. It seeks to accelerate the University's efforts in translating scientific discoveries, innovation and creative work into technological and social entrepreneurship activities that benefit industry and society.

The Manager (Business Operations Management) drives digital transformation and operational excellence in NTU I&E by developing integrated digital systems and data-driven insights. The position will also champion the automation of key business processes and the digitisation of standard operating procedures (SOPs) - building a future-ready, data-driven, and efficient innovation ecosystem that supports startups, partners, and the wider university community.

Responsibilities:

Digital Transformation and Systems Management

• Drive the strategy, development, and implementation of digital tools and workflows to support and scale I&E engagements, technology commercialisation, and venture-building activities.

• Architect and manage a centralised system for tracking, coordinating, and reporting on all innovation and entrepreneurship initiatives. Define and enforce frameworks for data integrity, access protocols, and usage policies to ensure system health and data accuracy.

• Develop and maintain a comprehensive data architecture and interactive dashboards to establish data-driven insights for partnerships in NTU I&E.

• Identify and implement system enhancements to improve operational efficiency and stakeholder experience.

Data & Performance Analytics

• Develop and manage grant/management reporting system for NTU I&E.

• Utilise advanced data analytics to track performance, identify emerging trends, and derive actionable insights.

• Leverage data for strategic communications. Implement tools to continuously collect and analyse data on website traffic, email campaigns, social media, and event performance. Utilise ongoing insights to optimise future marketing efforts and communication strategies.

Operational Excellence and Governance

• Streamline and automate key business processes.

• Develop and enforce digital solutions for managing facility usage, promoting spaces and events, and facilitating connections between startups, external partners and university resources.

• Maintain and digitise internal standard operating procedures (SOPs) Ensure all processes and data management systems align with university governance and funding agency requirements, supporting seamless internal audits and approval processes.

Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• Bachelor's degree or higher in Engineering, Science or Business from a recognised university and a minimum of eight years of relevant work experience.

• Proficient in Microsoft Office applications, including Word, PowerPoint, and Excel. Advanced Excel skills (e.g., formulas, pivot tables, data analysis tools) and familiarity with data visualisation platforms such as Power BI or equivalent dashboard tools will be an advantage.

• Good working knowledge in key administrative processes.

• An understanding of the innovation and entrepreneurship environment and/or the education landscape is an added advantage.

• Relevant administrative experience in a university or publicly funded institution/agency is highly desirable, particularly in roles that involve liaising with internal departments, senior management, and external funding bodies.

• Experience in change management, or in managing leads, databases, and customer relationship management (CRM) systems for tracking and reporting purposes, will be an advantage.

• Hands-on experience in designing and implementing dashboards for management reporting (e.g., using Power BI or Excel Pivot Tables) is a plus.

• Excellent interpersonal and communication skills, both verbal and written.

• Strong analytical and problem-solving skills, planning and organisational abilities.

• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.

• Demonstrated ability to ensure accuracy and quality in data reporting.

• Self-motivated, resourceful and flexible in adjusting and responding to changing priorities.

• Ability to work independently and as a team; with a demonstrated ability to take initiative to drive the effective implementation of projects while fostering a strong team spirit.

• Ability to manage multiple stakeholders, multi-task and deliver with quality and timeliness.

• Organised and meticulous with an eye for details.

• Strategic thinker and ability to work with complexity and high degree of uncertainty and change.

Successful candidate can look forward to a rewarding career at NTU with ample opportunities for growth and development.

We regret that only shortlisted candidates will be notified.