Service Department Manager

5 days ago

North Region, Singapore Pasona Singapore Pte. Ltd. Full time $80,000 - $120,000 per year
  • Company: Forklift Supplier
  • Location: Canberra (Nearest MRT)
  • Car Allowance: S$1,000 (Company car provided)

Job Description:

Our client is seeking a Service Department Manager to oversee a team of mechanics responsible for on-site forklift repairs and regular maintenance. The ideal candidate should have experience in the forklift or heavy machinery industry and be capable of managing both people and operations, while ensuring high service standards and customer satisfaction.

Key Responsibilities

  • Supervise and manage a team of foreign mechanics handling forklift repair and maintenance services.
  • Conduct daily morning meetings to assign mechanics to customer sites for repair or scheduled maintenance.
  • Monitor work quality and performance of mechanics through regular site visits.
  • Serve as the primary communication bridge between the company and customers for service-related issues.
  • Manage supplier relationships.
  • Lead the hiring, onboarding, and training of new local mechanics to build a more balanced and sustainable workforce.
  • Support continuous improvement in service efficiency, customer satisfaction, and safety standards.

Job Requirements:

  • Proven experience in forklift, automotive, construction machinery, or related mechanical service industries.
  • Prior experience in managing service teams or workshop operations is preferred, but someone with no management experience is also welcomed.
  • Strong communication skills with the ability to liaise effectively with both internal staff and external customers.
  • Willingness to visit customer sites to understand service conditions and staff performance.
  • Ability to manage a multicultural team.
  • Possess a class 3 driving license with own transport will be an added advantage.

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

EA License No:90C4069

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