Head MSI, Transformation

Overview:

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

MSI Governance & Delivery

• Establish MSI governance, RACI, and execution cadences; chair design reviews, TRR, ORR, and cutover boards.
• Own integrated master schedule, RAID, dependencies, and change control; ensure baselining and earned value tracking.
• Coordinate with EPC/construction, MEP/Civil, and site controllers including permits/PTW, airside access, and night works.
• Drive integration strategy, test strategy (FAT/SAT, SIT/UAT, ORAT), and acceptance criteria with measurable outcomes.

Business Development & Account Growth

• Support bid/no-bid, solution shaping, and proposal development for MSI and adjacent programs.
• Partner with Sales/AM to identify upsell/cross-sell opportunities; contribute to win themes, value cases, and customer presentations.
• Represent SITA in executive briefings, industry forums, and reference visits; provide thought leadership grounded in delivery reality.

Project Tracking & Implementation

• Establish project baselines and track scope/schedule/cost/quality using PMO standards and dashboards.
• Drive disciplined execution: milestones, resource plans, risks/issues, change requests, and dependency management.
• Provide timely status reports with clear decisions required; ensure lessons learned and continuous improvement are captured.

Enterprise & Solutions Architecture

• Lead definition of Business, Systems, Data, and Technology Architectures; maintain architecture runway and reference models.
• Translate requirements into design/performance specs; ensure traceability from requirements to test evidence.
• Govern solution options, trade‑offs, and non‑functional requirements (performance, resiliency, cyber, privacy, safety).

Aviation & Adjacent Transport Systems

• Lead integration across key airport operational, passenger processing, security, and airside domains.
• Ensure solutions align to operational needs and regulatory expectations, coordinate with adjacent transport operators where relevant.
• Focus on outcomes (availability, throughput, safety, customer experience) rather than technology for its own sake.

Stakeholder, Vendor & Commercial Management

• Orchestrate multi‑vendor environment: OEMs, SI partners, civil/M&E, cybersecurity, and operations stakeholders.
• Lead and support procurement (RFP/RFQ), technical evaluation (TEC), BoQ validation, and vendor selection; support SOWs, technical schedules, acceptance plans, warranty/penalty clauses; manage variations and claims with evidence.
• Provide executive‑ready status, risks, and decision packs; align with SITA global teams for product/roadmap leverage.

Qualifications:

• 15+ years' experience delivering large, safety‑critical or mission‑critical programs in aviation/airports or adjacent transport.
• Demonstrated leadership in enterprise/solutions architecture and MSI delivery from concept to ORAT/steady state.
• Broad familiarity with airport operational, passenger, security, and airside domains; able to guide SMEs without deep product-level specialization.
• Outcome-oriented leadership balancing scope, schedule, cost, quality, safety, and stakeholder impacts.
• Strong grasp of KPIs/Delivery: availability, performance, scalability, security (aligned to recognized frameworks), and privacy.
• Practical cybersecurity and platform engineering knowledge (networking/segmentation, cloud patterns, IAM, API security, observability).

• Bachelor's degree in Engineering/Computer Science or related; advanced degree preferred.
• Relevant Professional certifications.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.