Assistant Port Ecosystem Executive

2 weeks ago

Queenstown, Singapore PSA International Full time $50,000 - $100,000 per year

We are the World's Port of Call. Our winning formula is our People.

In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new possibilities.

Working Alongside, we can deliver extraordinary results together Join #TeamPSA today

ASSISTANT PORT ECOSYSTEM EXECUTIVE (CUSTOMER SERVICE) [WITH JOINING BONUS]

Job no: 493678

Work type: Permanent

Categories: Operations

Join us now to be eligible for a joining bonus of $5,000

(Terms & Conditions apply)

Job Description:

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

  • Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
  • Track shipments and provide proactive updates on status or delays.
  • Assist customers in creating service requests, booking shipments, and accessing tracking systems.
  • Coordinate with operations, warehouse, and transport teams to resolve issues.
  • Document all customer interactions and track open queries until completion to meet the required KPI.
  • Escalate complex or high-impact issues to team managers.
  • Follow up on pending issues and ensure timely resolution.
  • Support claims investigation by collecting required information from customers.

Requirements:

  • Diploma in any discipline
  • Prior experience in logistics or freight forwarding preferred
  • Strong communication and problem-solving skills
  • Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
  • Ability to work in a fast-paced, detail-oriented environment
  • Proficient in Microsoft Office applications
  • Willing to work on a 5.5 days' work schedule

Advertised: 16 Jul 2025

Applications close: 31 Dec 2025

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