Senior Associate/Assistant Manager, Pax Experience

9 hours ago

Changi East Region, Singapore Changi Airport Group Full time $80,000 - $120,000 per year

Job description:

Join the Passenger Experience team to shape our travellers' journey through Changi Airport. You will have the opportunity to curate the passenger experience and streamline operations through capacity optimisation, wayfinding design and sensor data analytics.

Key Responsibilities:

  • Conduct Capacity Assessments and Optimisation:
      Conduct in-depth analysis of capacity utilisation at key touchpoints and initiate change to optimise resource allocation. Liaise with internal and external stakeholders to support the change process.

  • Lead Sensor Data Analytics:
    Develop and prioritise use cases associated with the use of sensor data to drive operational enhancements on ground. You will deal with large sensor datasets, and need to coordinate closely with diverse teams and stakeholders to solve problem-statements and drive decision-making on ground.

  • Innovative Wayfinding Design:
    Explore various communication channels/tools (whether digital or physical) to nudge passengers' behaviour at key touchpoints and shape a new travel experience at Changi Airport.

Requirements:

  • Good degree in any discipline, preferably at least 2-3 years of relevant working experience. Candidates with no experience are welcome to apply.
  • Experience in data analytics and design or cognate disciplines is desirable.
  • Strong ability to work independently, while also possessing excellent stakeholder engagement and collaboration skills, within a fast-paced environment.
  • Good communication, written and presentation skills.

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