12-month contract

1 week ago

Singapore The GMP Group Full time $48,000 - $60,000 per year


12-month contract - Clients Service Centre Officer (Private bank)


•       "First Contact" for Singapore and Hong Kong booked Clients regarding the Bank's Digital Platform.


•       Analyse and answer/handle the client's enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.


•       Maintain the knowledge database of the E-Channel Service Center.


•       Document and maintain the Client's requests/enquiries received in the Bank's ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.


•       Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.


•       Support any ad-hoc tasks / requests as assigned from time to time.


•       Provide support as a team also for Hong Kong Public Holidays.

REQUIREMENTS   


•       Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style


•       Meticulous and efficient working style


•       Ability to work under pressure


•       Able to work with minimal supervision and a team player


•       Proactive, hands-on and solutions-oriented


•       Good analytical and problem solving ability


•       IT savviness


•       Degree with at least 1 year of related banking working experience


•       Previous experience in client service or call centre is preferred


•       Good understanding of Banking and financial products

Salary:  $ $3800

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO

9am – 6pm

Please state your availability, current and expected salary in the resume.

Tel:

WA:

Bryan Huang (R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Bryan Huang  |   Registration No: R


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