senior operation manager

6 days ago

NorthEast Region, Singapore Indeco Engineers Pte Ltd Full time $120,000 - $240,000 per year

Job Description:

  • Oversee the overall performance of Service teams within the IBC contract.
  • Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.
  • Oversee and manage the team of Operations Managers, Engineers, Technical personnel, specialists (including direct vendors / sub-contractors) in all the disciplines within the contractual work scope for smooth operations maintenance.
  • Ensure contract compliance and meet or exceed KPIs.
  • Foster a culture of service excellence and continuous improvement.
  • Collaborate and works with Accounts Lead to execute strategic business plans, administrative, finance and HR procedure and process.
  • Deliver contractual and ad-hoc reports punctually including monthly reports.
  • Support engineering/technical support during power shutdowns, fire certification renewal, and etc.
  • Uphold safety protocols and crisis management procedures.
  • Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labour for projects.
  • Ensure accurate and timely financial reporting and billing.
  • Manage staff performance, development and recruitment.
  • Enforce compliance with Health, Safety, Environmental and Risk Management policies.
  • Conduct process and procedure training on maintenance, repairs, and FM best practices.
  • Cultivate teamwork, collaboration and personal development within the team.
  • Maintain positive client relationships and conduct/attends meetings on unresolved facility issues.
  • Manage workload, resourcing and succession planning.
  • Any other ad-hoc works assignment by the management/superior.

Job Requirements:

  • Degree in Engineering/Building/ Facilities Management or relevant disciplines and minimum 5 years in similar position as SOM with relevant working experience in similar property type.
  • At least 2 years' experience in providing integrated facility management service.
  • Strong leadership, communication, and stakeholder management skills.
  • Strong technical knowledge of M&E facilities maintenance / building systems, maintenance procedures and regulatory requirements.
  • Excellent facilities management, problem-solving and decision-making skills.
  • Ability to effectively supervise and coordinate a team of contractors and service providers.
  • Good communication and interpersonal skills to liaise with clients and stakeholders.
  • Proficient in using relevant facilities management software and systems.
  • Attend to, lead and guide team members in emergencies (such as major power failure, blackouts, etc.) during and or after office hours.

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