
Customer Relationship Executive
2 weeks ago
Job description:
Customer - service function in the Chinese language centre:
Provide course consultation to prospective customers
- Convert enquiry to enrolment
- Support existing customers
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
Liaise with teachers and parents pertaining to feedbacks / students' progress
Handle operational duties such as:
Review workflow and processes
- Coordinate and facilitate classes
- Assess and manage Student Management System
Process student's enrolment
Ability to speak both English and Chinese language is required
Job Types: Full-time, Permanent
Benefits:
- Dental insurance
- Employee assistance programme
- Employee discount
- Health insurance
- Parental leave
- Professional development
Schedule:
- Weekend availability
Supplemental Pay:
- Attendance bonus
- Commission pay
- Performance bonus
- Retention bonus
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