Customer Relationship Executive

2 weeks ago


Central Region, Singapore Hua Cheng Education Centre Full time $4,000 - $6,000 per year

Job description:

  • Customer - service function in the Chinese language centre:

  • Provide course consultation to prospective customers

  • Convert enquiry to enrolment
  • Support existing customers
  • Review and improve in customers' service quality and satisfaction
  • Work with Marketing team on data collection and analytics
  • Liaise with teachers and parents pertaining to feedbacks / students' progress

  • Handle operational duties such as:

  • Review workflow and processes

  • Coordinate and facilitate classes
  • Assess and manage Student Management System
  • Process student's enrolment

  • Ability to speak both English and Chinese language is required

Job Types: Full-time, Permanent

Benefits:

  • Dental insurance
  • Employee assistance programme
  • Employee discount
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Weekend availability

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Performance bonus
  • Retention bonus


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