Training & Development Manager (F&B)
2 weeks ago
TRAINING & DEVELOPMENT MANAGER
About the Role:
As the Training & Development Manager, you are the de facto role in setting the direction of corporate training and skillsets development. Reporting to the General Manager, you will lead a team of junior trainers & QA officers in building core VMV beliefs, QSC refinement advocacy and leadership acceleration programs.
Key Responsibilities:
Overall Training:
Develop and lead team in delivering service and skills training programs in line with company's business objectives
Plan, develop and execute with fellow department members in classroom or/and on-site training modules
Review/analyze/report on department's training key metrics to identify issues and make suggestions/action plans on improvements to training programs/workshops/talks
Lead by example in translating clear, precise, understandable information, objectives and directives for all training courses. A relentless advocator for: "It doesn't matter what was said, but what was understood"
Updating management on latest training related topics and technologies with insights on adaptation potential
Program lead for existing/new employees onboarding, skills horning, service excellence, T.O.T & leadership accelerator
- Develop training budget in with company expansion plan
Skills Developments:
Work closely with internal stakeholders such as operations, marketing, HR, QA & R&D to develop core skill/service building programs
Work closely with external partners such as suppliers or academies in developing supporting skillsets capabilities workshops
Develop and remapping outlet level QSC competency through hybrid mix of skills building activities
Develop and train LTO / products soft selling sales tools such as bundling and suggestive
Develop and train on service excellence standards (external and internal customers)
Foster a positive, inclusive & conducive learning environment for all
Drive digital e-learning digital development phrase in line with company's future expansive roadmap
Succession Planning:
Work closely with HR and management to identify and develop core leadership competency and mindset programs
Develop and execute in-house leadership accelerator programs on soft and hard skilling on the art of management
Requirements:
Minimum 5 years experience in similar capacity (preferably with a reputable F&B chain store brand in Singapore) with proven track records in retail / F&B training excellence
Minimum degree in Hospitality/Human Resource/Business Administration or related discipline from recognized education institutions
Proficiency and creativity in MS power-point is a MUST. Proficiency in other MS tools such as word and excel are required. Ability to create/direct skill training videos is a bonus
Strong people handling skills. Patient, articulate and ability to speak at ease with all levels of stakeholders
A highly responsible individual that believes that nurturing is the only way into our future
A responsive team player, resolved and willing to think out-of-box with a never-say-die attitude will place you at a favorable position
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