Staff Officer, Service Excellence | 11 Months Contract

1 week ago

Kampong Ubi, Singapore PERSOL Full time $30,000 - $60,000 per year

11 Months Contract

Working Location: Ubi

Working Hours: Mon to Thu (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Job summary:

The Staff Officer, Service Excellence plays a crucial role in assisting the day-to-day operation of a responsive Feedback System, including evaluating and acting on public feedback, liaising with relevant Department/Unit on follow-up actions, including service recovery. The officer will also assist in the implementation of service excellence plans and policies including to assist in monitoring, collating and generating organisation's feedback statistics.

Key responsibilities:

  • Act on day-to-day public feedback received, including to monitor and resolve the feedback within expected standards.
  • Assist in implementation of service excellence plans and policies, which includes working and communicating with relevant Department/Unit.
  • Monitor, collate and generate timely and accurate force wide feedback statistics for analysis and presentation, when needed.

Qualifications and Skills:

  • Minimum bachelor's degree in any discipline.
  • Good Microsoft office skills.
  • Good writing and interpersonal skills in liaising with internal and external stakeholders.
  • Detailed and meticulous in planning.
  • Motivated and takes initiative.
  • Able to work independently with minimal supervision.
  • Able to work well in a team.
  • Knowledge of organisational services, operations, and public safety measures is an advantage.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL SINGAPORE PTE LTD
• RCB No E
• EA License No. 01C4394
• Reg. R , EMILY YEO CHU YU

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