Customer Response Officer

3 days ago

Changi Airport, Singapore SIA Engineering Company Ltd Full time $40,000 - $60,000 per year

The Customer Response Officer (CRO) will be reporting to the Customer Response Executive (CRE) for the following:

Responsibilities

  • Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of daily operations.
  • Update of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.
  • Ensure precise and on time communication regarding all schedule disruptions.
  • Generate daily flight movement report.
  • Ensure that E/OHFs are correctly raised for all chargeable transits.
  • Collate seasonal flight schedules
  • Scan and forward of tech logs/fuel chits/TR check sheets to MCC/airlines.
  • Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers' requests are processed.
  • Follow through with differing post-flight operating procedures, depending on the airline requirement.
  • Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
  • Keep track of all details regarding AOG and Ad-hoc requests.
  • Perform such other duties as assigned to him/her by the Customer Response Executive (CRE)

Requirements

  • Dip/Nitec in Engineering or similar field is preferred
  • At least 2 years working/professional in the aviation industry
  • Strong analytical and interpersonal skills
  • Good communication and writing skills
  • Independently and make good judgment
  • Working Hours: Shift Work

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering's subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering's retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

We thank all candidates for your interest in SIA Engineering Company, and regret that only shortlisted candidates will be notified.

  • Customer Response Officer

    2 weeks ago

    Changi Airport, Singapore Singapore Aero Support Services Pte Ltd Full time $40,000 - $60,000 per year

    Job Description1.     Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of FH3P daily operations.2.     Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.3.     Ensure precise and on time communication regarding all schedule...

  • Airport Customer Support Officer

    5 days ago

    Changi Airport, Singapore APBA TG Human Resource Pte Ltd Full time $31,200 per year

    Job Title: Airport Customer Support OfficerCompany/Industry: Government / Airport ServicesLocation: Changi Airport, SingaporeSalary Range: Up to SGD $2,600 per monthWorking Hours / Shift: Shift work between 08:00 – 22:00 (specific roster to be confirmed)Role Overview:As part of our airport operations team, you will provide frontline support to...

  • Customer Service Officer

    3 days ago

    Changi Airport, Singapore AlwaysHired Pte. Ltd. Full time $36,000 - $72,000 per year

    SummaryWorld Class Environment, Full training provided6 days work week, 3 rotating shift (8 hours per day)Gross salary up to $3000+Location: Changi AirportAWS + Up to 3 months BonusEntitle for $5000 Joining Bonus (T&C applies)ResponsibilitiesDelivering a positive and memorable experience for every passenger.Managing check-in procedures and welcoming...

  • Air Import Customer Service Senior Officer

    7 days ago

    Changi Airport, Singapore Yusen Logistics (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

    Job description:Monitoring pre-alert documents from Origin offices or sales supportTrack and monitor flight arrivals and update customersHandle survey shipments with Operations & customersEnsure compliance with customer's SOPInterface with multiple parties including customer, warehouse, service providerJob requirements:Minimum secondary educationAt least 2...

  • Customer Service Officer

    2 days ago

    Changi, Singapore HELIUS TECHNOLOGIES SDN. BHD. Full time $30,000 - $60,000 per year

    Position: Customer Service OfficerEmployment Type: 12-month contract (renewable)Location: Jurong East or Changi, based on client assignment.Working Arrangement: Onsite, 5 days a week, 1 weekday and 1 weekend off; may include holiday work.Working Hours in SG time: Afternoon Shifts1pm-10pm2pm-11pm3pm to 12 midnightAbout the RoleWe are looking for Customer...

  • Customer Service Officer

    3 days ago

    Changi, Singapore Peoplebank Singapore Pte Ltd Full time $32,000 - $64,000 per year

    Customer Service Officer – Contract Location: East/Changi Business Park Monthly Salary: S$2,600.00/month Contract Duration: Until end-May About the Role We are seeking highly motivated individuals to join as Customer Service Officers supporting MasterCard credit card services. This is an excellent opportunity for fresh graduates with some work...

  • Customer Service Officer

    7 days ago

    Changi, Singapore Search Personnel Pte Ltd Full time $30,000 - $60,000 per year

    Position : Customer Service Officer (From Logistics/ Supply Chain/Freight) -ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $3500 + Performance BonusDuration : PermanentIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to...

  • Airport Customer Service Officer

    5 days ago

    Changi Airport, Singapore APBA TG Human Resource Pte Ltd Full time $31,632 per year

    Location: Changi Airport (Nearest MRT: Changi Airport)Contract Duration: 12 monthsWorking Hours (Inclusive of 1-hour lunch break):Morning Shift: 8:00 AM – 3:00 PMAfternoon Shift: 3:00 PM – 10:00 PMSupport Shift: 10:00 AM – 6:00 PMWorking Days: Monday to Sunday (including Public Holidays)Shift details will be explained during the screening call....

  • Customer Service Officer

    2 weeks ago

    Changi Airport, Singapore GMP Group HQ Full time $2,500 - $3,500 per year

    Position: Customer Service Agent / Customer Service OfficerBasic: $1700-$2500, Gross Salary: $2500-$3500Working Date & Time: 6 days, Rotating ShiftWorking Location: Changi Airport TerminalsBenefit: 12 days AL, $200-$500 Shift Allowance, OT Allowance, AWS, Performance Bonus, Joining Bonus, Staff Transport(**Transport provided for staff working midnight)Job...

  • Bank Customer Call Officer

    2 weeks ago

    Changi, Singapore PERSOL Full time $3,800 per year

    Customer Service Officer (Call Centre)Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)Contract: 12 Months (renewable / convertible) - 3 months trainingWorking Days: 4 weekdays + 1 weekendWorking Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AMSalary: Up to $3,800 +...