Customer Service cum Receptionist
2 weeks ago
Location: Singapore, Changi North Rise
Working Hours: 5 day work week (Monday to Friday)
Benefits:
- Lunch provided
 - 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
 - Medical Benefits
 - Leave benefits according to MOM guidelines
 
Job Summary:
We are looking for a friendly, proactive, and customer-focused individual to join our team as a Receptionist cum Customer Support. This role plays a key part in ensuring smooth communication between customers and internal teams, while also supporting general administrative functions.
Responsibilities:
- Welcome and attend to walk-in visitors professionally, maintaining a tidy and welcoming reception area
 - Answer and manage incoming phone calls promptly and courteously
 - Direct calls to the appropriate personnel or take messages when necessary
 - Handle customer inquiries and complaints with professionalism, escalating when required
 - Assign leads from both online and offline channels to relevant team members
 - Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
 - Process simple customer orders accurately and efficiently
 - Perform general administrative duties such as filing, data entry, and document handling
 
Requirements:
- Good communication and interpersonal skills
 - Ability to multitask and stay organized
 - Proficient in basic computer applications (Microsoft Word, Excel, and email)
 - Ability to work independently
 - Prior experience in customer service, receptionist, or front desk roles is an advantage
 
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