Receptionist cum Customer Service Agent

2 days ago

Singapore Rapsys Technologies Pte. Ltd Full time $30,000 - $36,000 per year

Job Description

Profile: Receptionist cum Customer Service Agent

Contract Period: 01 Dec 2025 – 31 Dec 2026 (Base Period)

Address: 9 Pasir Ris Drive 6, Singapore 519421

Working Hours

  • Mondays to Fridays: 9:15am – 6:15pm (inclusive of 30 mins lunch break)
  • Service not required on Saturdays, Sundays, and gazetted public holidays

Scope of Services

1. Communications Support

  • Answer and patch phone calls at the General Office front counter.
  • Provide timely and professional responses to inquiries.
  • Manage and route school emails accurately and promptly.

2. Visitor Management

  • Attend to walk-in visitors including parents, students, teachers, and delivery personnel.

3. Administrative Support

  • Support day-to-day general office operations including mailroom handling and distribution.
  • Maintain simple records of received items, lost & found, and loan of uniforms.
  • Assist with filing, laminating, courier coordination, and database/record updates.
  • Manage and maintain the SAT intranet portal.

4. Office Presentation

  • Ensure reception area is tidy, presentable, and stocked with necessary supplies for staff and visitors.

5. Customer Service

  • Serve as the first point of contact for all visitors, addressing queries and resolving issues calmly and effectively.

6. Functional Tasks

  • Act as the school's designated goods receipt officer.
  • Coordinate and manage appointments, calendars, and room scheduling.
  • Ensure inventory accuracy and availability at all times.

7. Other Tasks

  • Support ad-hoc duties assigned by School Leaders, Administration Manager, or Operations Manager.

Qualifications & Skills

Minimum Qualifications

  • At least 'N' Level with passes in English and Mathematics.
  • Preferably Higher Nitec / Diploma in Business, Management, Hospitality, or equivalent.

Experience

  • Minimum 1 year of relevant experience as a receptionist or customer service agent.
  • Experience in education institutions and working with youths/parents is an advantage.

Essential Skills

  • Administrative and office management
  • Communication and interpersonal skills
  • Customer service excellence
  • Proficiency in Microsoft Office and IT systems
  • Mailroom and record management
  • Time management and organizational skills
  • Professional and inclusive work attitude

Candidate Profile

  • Calm and tactful in handling diverse individuals.
  • Confident with walk-in visitor management.
  • Able to provide simple first-aid support.
  • Quick thinker with problem-solving and de-escalation skills.
  • Patient, cheerful, caring, and professional with good telephone etiquette.

Job Type: Contract

Contract length: 12 months

Pay: $1, $3,000.00 per month

Education:

  • GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

  • receptionist or customer service agent.: 1 year (Preferred)
  • education institutions with youths/parents: 1 year (Preferred)
  • Microsoft Office and IT systems: 1 year (Preferred)

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