Customer Success Manager, SMB

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Reporting to the CSM Team Manager, CSM (Greater China), we're looking for a Customer Success Manager, Greater China with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for small-medium sized Greater China accounts. 

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our SaaS platform to life for the client 
• The CSM is the one who helps position themselves and Similarweb in the face of the client,  as an extension to their own company.
• Making Similarweb an integral part of their business 

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

• Be the primary point of contact for all users on your assigned accounts
• Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
• Manage and expand long-term customer relationships, and ensure account longevity and renewals
• Support in uncovering and identifying upsell opportunities during the customer's lifecycle
• Develop strong subject matter expertise across all Similarweb products and offering
• Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals

This is the perfect job for someone who:

• Fluent in English and Mandarin, written and spoken; 
• Solid understanding of the digital marketing space and trends 
• 2 - 3+ years experience in a client facing role, preferably in a SaaS company
• Strong relationship building skills –ability to quickly build rapport and establish trust (both internally and with clients)
• Analytical mindset with the ability to quickly digest a problem and identify a solution
• Experience producing high quality client-facing materials
• Excellent problem solving and critical thinking skills
• Team player who can collaborate effectively with colleagues and business partners

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.