East - Assistant Outlet Manager/ Outlet Manager

2 weeks ago

East Region, Singapore Commonwealth Concepts Pte. Ltd. Full time $60,000 - $120,000 per year

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

  • Monitors outlet's expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
  • Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
  • Maximize sales potential of outlet through local store marketing.
  • Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
  • Ensure that every staff understand their duties and responsibilities.
  • Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
  • Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
  • Supervise cash flow and handle petty cash payments.
  • Develop and help to implement cashier and administrative systems.
  • Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
  • Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
  • Supervise operations in outlet and serve customers when required.
  • Handle cashiering when others are not available. Tally cash register and bank in cash daily.
  • Handle customer complaints, maintaining good customer relationships.
  • Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
  • Ensure that high standard of hygiene is maintained in the kitchen.
  • Any ah-hoc duties assigned by Management.

Requirements

  • Experience in F&B industry
  • Able to perform extended shift duties; weekends & public holidays
  • Enjoys interacting with people and servicing customers
  • Possess good communication skills
  • Able to lead, manage and motivate outlet staff
  • Always keen to get feedback for improvement
  • Is matured and shows good leadership skills

Other Information

  • Attractive remuneration / benefits
  • Location: Tampines Mall, Bugis Junction, Paya Lebar, Parkway, City Square Mall, Kallang Wave Mall, Sengkang Sport Complex, Hougang One

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