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East - Assistant Outlet Manager/ Outlet Manager
2 weeks ago
Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.
Responsibilities
- Monitors outlet's expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
- Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
- Maximize sales potential of outlet through local store marketing.
- Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
- Ensure that every staff understand their duties and responsibilities.
- Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
- Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
- Supervise cash flow and handle petty cash payments.
- Develop and help to implement cashier and administrative systems.
- Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
- Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
- Supervise operations in outlet and serve customers when required.
- Handle cashiering when others are not available. Tally cash register and bank in cash daily.
- Handle customer complaints, maintaining good customer relationships.
- Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
- Ensure that high standard of hygiene is maintained in the kitchen.
- Any ah-hoc duties assigned by Management.
Requirements
- Experience in F&B industry
- Able to perform extended shift duties; weekends & public holidays
- Enjoys interacting with people and servicing customers
- Possess good communication skills
- Able to lead, manage and motivate outlet staff
- Always keen to get feedback for improvement
- Is matured and shows good leadership skills
Other Information
- Attractive remuneration / benefits
- Location: Tampines Mall, Bugis Junction, Paya Lebar, Parkway, City Square Mall, Kallang Wave Mall, Sengkang Sport Complex, Hougang One
