
Outlet Supervisor
3 days ago
- Working location(s): Hougang/ Sengkang/ Punggol
- Working hours: Min. 8-10 hours per shift ; Rotating shifts ; No fix morning shift
Key Responsibilities:
- Outlet Operations
⌦ Oversee day-to-day of the outlet operations, ensuring efficiency and smooth workflow.
⌦ Manage opening and closing procedure, cash handling and daily sales reconciliation.
⌦ Maintain impeccable standards of store cleanliness and hygiene.
⌦ Monitor equipment condition and report any maintenance issues. - Customer Service Excellence
⌦ Lead by example in delivering exceptional and friendly customer service.
⌦ Actively engage with customers, address inquiries and resolve any issues promptly and professionally.
⌦ Gather customers' feedback to continually improve the service experience. - Sales & Performance
⌦ Drive sales by motivating the team to upsell and recommend products.
⌦ Monitor daily/weekly sales performance and work with Area Manager to achieve targets.
⌦ Track and control wastage by monitoring product shelf life, implementing first-in-first-out (FIFO) practices and reporting slow moving items.
⌦ Ensure bread, cakes and pastries are well-labelled, adjusting displays throughout the day (e.g., replenishing, rearranging of products) to optimize sales. - Team Leadership & Development
⌦ Supervise, train and motivate a team of sales staffs and bakers.
⌦ Assist in scheduling staffs' rosters to meet operational needs.
⌦ Conduct on-job training for new hires on product knowledge and operational procedures.
⌦ Be actively involved in all aspects of the outlet (including cashiering, serving customers).
⌦ Resolve operational issues quickly and effectively.
Job Requirements:
- At least 2-3 years of supervisory experience in F&B/ Retail operations. (Candidates with extensive experience and demonstrated leadership capabilities will be considered for the Assistant Manager role)
- Strong leadership qualities with the ability to inspire and manage a diverse team.
- Friendly, approachable and able to handle customers' feedback/ complaints professionally.
- Excellent interpersonal and communication skills.
- Proactive, resourceful and able to work under pressure in a fast-paced environment.
- Flexibility to work on weekends, public holidays and shift hours.
- Physically fit to handle product stocking, lifting and standing of long hours.
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