Outlet Supervisor

5 days ago

NorthEast Region, Singapore Four Leaves Pte Ltd Full time $40,000 - $80,000 per year
  • Working location(s): Hougang/ Sengkang/ Punggol
  • Working hours: Min. 8-10 hours per shift ; Rotating shifts ; No fix morning shift

Key Responsibilities:

  • Outlet Operations

    ⌦ Oversee day-to-day of the outlet operations, ensuring efficiency and smooth workflow.

    ⌦ Manage opening and closing procedure, cash handling and daily sales reconciliation.

    ⌦ Maintain impeccable standards of store cleanliness and hygiene.

    ⌦ Monitor equipment condition and report any maintenance issues.
  • Customer Service Excellence

    ⌦ Lead by example in delivering exceptional and friendly customer service.

    ⌦ Actively engage with customers, address inquiries and resolve any issues promptly and professionally.

    ⌦ Gather customers' feedback to continually improve the service experience.
  • Sales & Performance

    ⌦ Drive sales by motivating the team to upsell and recommend products.

    ⌦ Monitor daily/weekly sales performance and work with Area Manager to achieve targets.

    ⌦ Track and control wastage by monitoring product shelf life, implementing first-in-first-out (FIFO) practices and reporting slow moving items.

    ⌦ Ensure bread, cakes and pastries are well-labelled, adjusting displays throughout the day (e.g., replenishing, rearranging of products) to optimize sales.
  • Team Leadership & Development

    ⌦ Supervise, train and motivate a team of sales staffs and bakers.

    ⌦ Assist in scheduling staffs' rosters to meet operational needs.

    ⌦ Conduct on-job training for new hires on product knowledge and operational procedures.

    ⌦ Be actively involved in all aspects of the outlet (including cashiering, serving customers).

    ⌦ Resolve operational issues quickly and effectively.

Job Requirements:

  • At least 2-3 years of supervisory experience in F&B/ Retail operations. (Candidates with extensive experience and demonstrated leadership capabilities will be considered for the Assistant Manager role)
  • Strong leadership qualities with the ability to inspire and manage a diverse team.
  • Friendly, approachable and able to handle customers' feedback/ complaints professionally.
  • Excellent interpersonal and communication skills.
  • Proactive, resourceful and able to work under pressure in a fast-paced environment.
  • Flexibility to work on weekends, public holidays and shift hours.
  • Physically fit to handle product stocking, lifting and standing of long hours.

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