Inside Sales Manager

2 weeks ago


Anson, Singapore FLINTEX CONSULTING PTE. LTD. Full time $80,000 - $120,000 per year

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:


• Responsible for the leadership and management of the inside Sales function in the Sales Center


• Responsible for coaching, mentoring, and developing the Inside Sales Engineers


• Ensure strategic alignment of the local organization with the group strategy.


• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder


• Lead & drive the Customer Experience Management (CXM) program.


• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.


• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.


• Establish communication channels through which Customers can reach out to us easily and effectively.


• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.


• Work closely with Sales / Marketing departments to analyze customer's feedback and develop activities/events effective for improved customer experience.


• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.


• To work with respective stakeholders to grow Company's Digital business.


• To work closely with External Sales in a team approach to serving the customers.


• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.


• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.


• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.


• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.


• Any other tasks might be required by the Company to support the business strategy.

Requirements


• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)


• Work Experience in MNC and similar industry will be an advantage


• At least 3 years of relevant management experience


• Experience in managing and leading teams in a dynamic work environment


• Knowledge of relevant products and industries


• Technical knowledge of process automation and instrumentation


• Knowledge of SAP and Salesforce


• Good communication, presentation, and interpersonal skills


• Strong analytical and strategic thinking skills


• Work independently as well as in a team


• Ability to absorb new knowledge continuously and learning on the fly


• Good Time Management and Proactiveness


• Possess strong leadership skills

Working hours:

Mon to Fri, 8:30am to 5:30pm



  • Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **Essential Duties and Responsibilities**: Responsible for sales in select accounts and for providing support to the sales team and Director of Sales. Assists with pricing proposals and analysis, cost analysis issues and resolution, sales analysis reports and interpretation. This position is reporting to business director **Direct Sales role** -...

  • Sales Manager

    2 weeks ago


    Anson, Singapore FLINTEX CONSULTING PTE. LTD. Full time $80,000 - $120,000 per year

    Job Description: • Manage existing accounts expansion as well as open new markets in the regions • Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company • Build strong network of clients, and hold key relationships with customers in the organization • Responsible for delivering expected...


  • Anson, Singapore FLINTEX CONSULTING PTE. LTD. Full time $80,000 - $120,000 per year

    This role require to lead a team in identifying new opportunities , provide market input to maximise the sales revenue. Job Scope: • Lead and supervise a team of sales professionals to meet defined monthly, quarterly, and annual sales objectives. • Develop strategic partnerships with key stakeholders in the building materials industry to expand market...

  • Sales Engineer

    2 weeks ago


    Anson, Singapore Flintex Consulting Pte Ltd Full time $80,000 - $120,000 per year

    ***: The Sales Engineer / Sales Account Manager is tasked to direct and manage sales activities in Singapore, Indonesia, Southern Malaysia. Responsible for the effectiveness of the performance of sales territories assigned - promoting direct sales, and effectively managing distribution channels, providing strong customer support, establishing and achieving...

  • Sales Engineer

    6 days ago


    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    ***: The Sales Engineer / Sales Account Manager is tasked to direct and manage sales activities in Singapore, Indonesia, Southern Malaysia. Responsible for the effectiveness of the performance of sales territories assigned - promoting direct sales, and effectively managing distribution channels, providing strong customer support, establishing and achieving...

  • Sales Consultant

    2 weeks ago


    Anson, Singapore FLINTEX CONSULTING PTE. LTD. Full time $4,000 - $8,000 per year

    We are a service-based company, looking for sales to do consultative sales through face to face appointments. Role As a Sales Consultant, you will be responsible for engaging potential clients, understanding their needs, and guiding them through a consultative sales process. Your primary goal is to help clients make informed decisions and confidently proceed...

  • Sales Executive

    2 weeks ago


    Anson, Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time $4,000 - $8,000 per year

    Working hours: 5 days work week Mon-Fri. Event will be held on weekends once in a month Responsibilities and duties The Sales Executive is responsible for driving sales of Japanese sake, identifying and developing new business opportunities, and maintaining strong relationships with existing clients. This role plays a key part in achieving sales growth,...

  • Sales Manager

    6 days ago


    Anson Road, Singapore SEAFE Holdings Full time

    The Sales Executive is responsible for the sales aspects of the platform. The selected individual will work with the Sales Director to promote the platform & community development and growth through strategic planning. Also being able to expand the market and maintain company’s online/offline business communities. - Capable of meeting monthly sales...


  • Anson Road, Singapore Pacific Licensing Studio Pte Ltd Full time

    **Overall Responsibilities** The Licensing Sales Manager plays a pivotal role in working together with the Business Unit Head (BUH) to achieve the goals and objectives set by the Company across Singapore and Malaysia. Through effective planning and budgeting, the Licensing Sales Manager will strive to achieve his/her quarterly/annual revenue target. In...


  • Anson Road, Singapore HighSpark Pte Ltd Full time

    **About the Role**: Are you the James Bond/Black Widow of Sales? If building rapport is practically your middle name, and you’ve got a knack for sniffing out leads, turning “maybe” into “yes” with the smooth finesse of a top secret agent, then you might just be the Sales & Account Manager we’re looking for! - Estimated start date: October 2024...