Client Service Administrator

2 weeks ago

East Region, Singapore Zuellig Pharma Pte Ltd Full time $3,000 - $60,000 per year

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

  • Prepare stock and indent reports.
  • Coordinate with clients and warehouse teams to ensure timely shipment processing.
  • Raise purchase orders, manage stock adjustments, write-offs, item conversions, item creation, item suspension, destruction and related activities.

  • Submit regular inventory reports and resolve inventory-related issues.

  • Perform accurate and timely billing for clients.

  • Generate, compile, and analyze regular reports as required.

  • Support the team in tracking and resolving complaints within defined timelines.

  • Schedule and monitor redressing activities with internal teams and clients.

  • Ensure timely completion and provide progress updates to clients.

  • Assist in relaying urgent client requests in the absence of the team member.

  • Manage document control, archiving, and other administrative tasks as required.

Requirements (Must-Have):

  • ITE, Diploma, or Degree in Supply Chain and Logistics Management, Operations Management.
  • Preferably 2 years of relevant experience in data entry, clerical support, customer service, logistics/warehousing industries.
  • Entry-level candidates are welcome to apply.

Advantageous to Have:

  • Knowledge of SAP is preferred.
  • Proficient in Microsoft office and related software.

Personal Attributes:

  • Analytical and able to troubleshoot complex problems.
  • Excellent interpersonal and communication skills to both internal and external stakeholders.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

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