Customer Service Executive

2 weeks ago

Central Region, Singapore OCEAN NETWORK EXPRESS (SINGAPORE) PTE LTD Full time $60,000 - $120,000 per year

About the role

You will be responsible for providing exceptional customer service to our clients, processing their container bookings efficiently and ensuring seamless operations. This is a full-time permanent role based in the Singapore.

What you'll be doing

  • To handle customer inquiries and bookings related to ocean freight services and processing their booking requests in a timely manner.
  • To coordinate with local and overseas stakeholders for successful execution of customer bookings.
  • To monitor and manage booking data by identifying and addressing to any issues without cost impact to the company.
  • To provide regular updates to customers on the status of their shipments and ensuring accurate records and reports are maintained as required.
  • To monitor and follow-up on special cargo, including detention, payment and terminal transmissions etc.
  • To liaise with the Marketing team for space control matters.
  • To participate in project and continuous improvement initiatives for enhancing customer experience and operational efficiency.
  • To perform any other duties as assigned.

What we're looking for

  • Preferably candidates who possess a Diploma in Shipping-related disciplines.
  • Candidates with at least two years of relevant working experience in a similar role will have an added advantage.
  • Proficient in Google suite applications, MS Office such as Excel and Word applications.
  • Experience in analytics or Live Chat functions will be an added advantage.
  • Possess good communication and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Self-motivated, result-oriented and resilient.

*Only shortlisted candidates will be notified.

About the Company

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts of Accreditation.

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