IT Service Delivery Lead

3 days ago

Central Region, Singapore Michael Page International Pte Ltd Full time $90,000 - $120,000 per year

You will be responsible for Service Delivery, Planning, Service Management and Improvement, Team and Relation Management as well as IT Budget.

Client Details

Our client is a global MNC energy company and headquartered in Singapore.

Description

  • Deliver and manage IT services based on the service catalogue, ensuring timely solutions and project completion aligned with yearly plans and SLAs.
  • Monitor IT service management processes, act as problem owner when needed, and advise management on service improvements and innovations to enhance customer satisfaction.
  • Lead the team by setting performance targets, developing skills, providing guidance, and fostering growth through training and feedback.
  • Build and maintain strong relationships with business stakeholders, end users, suppliers, and partners to optimize service delivery and stay aligned with business needs.
  • Oversee contract finances, implement sourcing strategies, control budgets, and identify cost-saving opportunities.

Profile

  • Bachelor's degree in IT or equivalent experience.
  • At least five years' experience working in IT service delivery.
  • Strong track record of consistently delivering IT services with a focus on continuous improvement.
  • Ability to build and maintain relationships with business stakeholders and end users to ensure excellent service delivery and customer satisfaction.
  • Relevant certifications such as ITIL Foundation, Lean Six Sigma, Microsoft Workplace, and leadership training are preferred.

Job Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Winson Low (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

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