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IT Service Delivery Manager

2 weeks ago

Central Singapore PERSOLKELLY Full time

Contract Duration: 12 months Working Hour: Normal Office Hour Working Location: Islandwide Salary: Up to $7,000
***Responsibilities**:

- **Lead and drive the service delivery and projects implementation**:

- **Manage and communicate with key holders on operational support daily**:

- **Monitor and ensure SLAs are met, issues escalated and prioritized**:

- **Act as the point of contact for account delivery**:

- **Responsible for service delivery of account and prioritization of work requests**:

- **with NEC Business to integrate new, enhanced and existing service offerings for the account**:

- **Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business**:

- **Identify operational gaps and drive to ensure closure, both internally and externally**:

- **Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams**:

- **Ensure annual customer survey meets the expected customer satisfaction rating**:

- **Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives**:

- **Any other ad-hoc duties as required or assigned**

**Requirements**:
**Bachelor Degree or Diploma in Information Technology / Information Systems / Computer**

**Science, Business IT or other relevant disciplines**

**At least 3 years of relevant experience**

**At least 2 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams**

**Proven success in achieving project milestones and broad technology awareness**

**Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through company, along with good project co-ordination skills**

**Strong business acumen, customer focus and good financial management skills**

**Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for company**

**Effective interpersonal skills both written and presentation**

**Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1654858 (Soo Sheng Hui)