Assistant Manager/Senior/Executive, Partnerships and Enablers
5 days ago
Company description:
The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit
Job description:
The Assistant Manager/Senior Executive, Partnerships and Enablers Team, PDD will support the team to implement enablers and resources to equip and support AIC's Account Managers to better engage community care providers and other non-care partners towards achieving AIC's goals and outcomes.
The job scope includes:
- Support the operations of PRM system
- Ensure proper documentation and production of system requirements, user guides and materials.
- Work closely with IT team to ensure timely resolution of system issues and operability of systems for optimal user experience.
- Monitor PRM performance and identify potential risks and issues.
- Support the Enablers team in testing new platform updates and enhancements.
- Provide administrative support
- Support and help users troubleshoot and resolve access issues with PRM.
- Perform scheduled Partners data updates and maintain accurate data in PRM.
- Prepare monthly reports on platform usage
- Support the operationalisation of account management in AIC
- Maintain, review, and update the Account Management resources to enable account managers to deliver consistent engagement to our partners. These include regular review of SOPS, Partner Profiles, and resource packs.
- Support the delivery of onboarding and induction programmes; and organization of meetings to promote sharing and learning among account managers.
Support the capability building and development of account managers
- Support the organization of external trainings and workshops to upskill our account managers.
- Collate and report on the feedback received on the training programmes.
Job Requirements
- Minimum diploma holder with 4 years of relevant work experience.
- Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage, although not necessary.
- Possess strong interpersonal skills with the ability to build rapport with diverse stakeholders and foster collaborative partnerships.
- Able to communicate effectively, i.e. convey information clearly to both technical and non-technical audiences.
- Able to solve problems analytically, i.e. approach challenges with strong analytical and problem-solving skills.
- Exhibits curiosity and strong learning agility.
- Good time management skills with the ability to organize tasks effectively and manage multiple priorities simultaneously.
- Demonstrates resilience, positivity, agility and adaptability in a dynamic environment.
- Self-initiative and has the ability to drive results through ownership of given work tasks and delivery of high-quality outcomes.
- Proficient in Microsoft Excel.
- Candidates who are new in the workforce are welcome to apply.
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