people & culture manager

As the People & Culture Manager, you will be the custodian of the company culture and a strategic partner to the leadership team. You will lead the People & Culture function with a focus on creating a meaningful employee experience that reflects the values of Accor and Raffles Sentosa. This role encompasses talent acquisition, development, performance, engagement, and well-being, ensuring that every Heartist feels trusted, valued, and inspired to deliver exceptional guest experiences.

You will drive initiatives in employer branding, employee engagement, and diversity & inclusion, while ensuring compliance with local legislation and HR best practices. With a strong focus on learning, growth, and recognition, you will shape an environment where innovation, collaboration, and excellence thrive.

Culture & Engagement

• Champion the Raffles Sentosa and Accor values, ensuring they are embedded in all policies, processes, and practices.
• Foster a culture of trust, recognition, and empowerment, where every Heartist feels engaged and valued.
• Lead initiatives to strengthen diversity, inclusion, and well-being, ensuring a safe and equitable workplace.
• Coordinate employee engagement activities, CSR initiatives, and internal communication to enhance workplace culture.

Talent Acquisition & Employer Branding

• Drive strategic recruitment and selection to ensure the hotel has the right talent in the right roles.
• Build and maintain partnerships with local institutions, while leveraging social media and employer branding platforms.
• Oversee onboarding and induction programs to create an engaging experience for new Heartists.
• Implement retention strategies to minimise turnover and build a strong succession pipeline.

Learning & Development

• Partner with the Learning & Development Manager to identify training needs and design impactful learning journeys.
• Ensure each Heartist has a personal development plan and access to growth opportunities.
• Support leadership in talent assessments, succession planning, and career development conversations.

Performance & Recognition

• Lead the annual performance appraisal process, ensuring alignment with business strategy.
• Support leaders in providing ongoing coaching and feedback.
• Drive reward and recognition programs to celebrate milestones, achievements, and guest feedback.

Policies, Compliance & Employee Relations

• Ensure compliance with local labour laws, employment regulations, and Accor policies.
• Act as a trusted advisor to leaders on employee relations matters, resolving issues with fairness and integrity.
• Oversee compensation and benefits benchmarking, ensuring competitiveness and internal equity.
• Build harmonious union and labour relations through effective communication and collaboration.

Strategic HR Leadership

• Provide insights and recommendations to support business goals through workforce planning and HR analytics.
• Manage confidential and sensitive HR information with professionalism and discretion.
• Lead the People & Culture team, ensuring effectiveness, development, and alignment with the hotel's strategic priorities.

Knowledge and Experience

• Bachelor's degree in Human Resources or related field.
• Minimum of 8 years of progressive HR experience, with at least 3 years at managerial level.
• Strong knowledge of Singapore labour laws, industrial relations, and employment visa requirements.
• Up-to-date on HR trends, best practices, and future workplace strategies.

Competencies

• Strong leadership with a coaching mindset and the ability to inspire and influence across all levels.
• Excellent interpersonal and communication skills, with multicultural awareness.
• Skilled in building trust, resolving conflicts, and managing complex employee relations cases.
• Strong organisational skills with the ability to multitask and prioritise in a dynamic environment.
• Proactive, innovative, and adaptable to change.
• High integrity, self-motivation, and resilience.
• Ability to balance strategic thinking with hands-on operational execution.