
Client Support Executive
2 weeks ago
JOB DESCRIPTION
Position: Client Support Executive
Company: PURE International (Singapore) Pte Ltd
Location: Singapore
Report to: Head of Memberships and Client Experience
Responsibilities:
· Attend to email enquiries on Zohodesk, requests and feedback within SLA
· Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts
· Review and execute members' requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters
· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members' enquiries or requests pertaining to account matters
· Other administrative duties assigned on ad-hoc basis
Requirements:
· Minimum Diploma in any discipline with strong customer service background
· Fresh graduates are welcomed to apply
· Good oral and written communication skills in English
· Able to multi-task, is detailed-oriented and resourceful
· Excellent organizational and time management skills
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