Automotive Service Advisor – Electric Vehicle BYD

2 weeks ago

NorthEast Region, Singapore MOTOR-EAST PTE LTD Full time $60,000 - $80,000 per year

  • Responsibilities:

  • Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

  • Advise customers on vehicle maintenance and repair needs.
  • Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
  • Arrange test drives with customers to identify any additional issues, if needed.
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
  • Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement
  • Accurately record customer concerns on the job card.
  • Provide service quotes and estimated time for completion.
  • Address customer's concerns, doubts & queries professionally
  • Recommend best practices like service intervals and warranties.
  • Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Inspect repaired vehicles before handing them back to customers.
  • Coordinate with other departments to fix any issues after repairs.
  • Manage vehicle check-in and check-out processes.
  • Follow up with customers to ensure satisfaction with the service.
  • Handle documentation for cost estimates, repair quotes, and vehicle history.
  • Complete admin tasks, billing, and close job cards on time.
  • Follow up on any outstanding payments.

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