IT System Engineer

1 day ago

East Region, Singapore PERSOL Full time $40,000 - $80,000 per year

IT Support System Engineer

Fri to Sun/Mon, 7pm to 7am (fixed shift)

Location: Tampines

We are looking for a proactive IT Support Specialist to provide hands-on technical assistance within a manufacturing environment. This role involves supporting end users, maintaining system health, and ensuring smooth operations across various IT functions.

Key Responsibilities:
  • Provide on-site and remote IT support to end users during assigned shift hours.
  • Monitor and respond to issues via the internal ticketing system, particularly those related to manufacturing systems such as SFC and WMS, following established procedures.
  • Extract system transaction data using basic SQL queries for reporting and troubleshooting.
  • Oversee network and server performance, ensuring stable connectivity for production systems; escalate critical issues when necessary.
  • Troubleshoot and resolve label printing issues involving Zebra and Sharp printers.
  • Conduct internal IT audits and training sessions to ensure compliance with company policies and standards.
  • Coordinate onboarding and offboarding activities, including account setup and deactivation.
  • Handle IT asset management tasks such as procurement documentation, installation, configuration, and license renewals.
  • Maintain accurate records and perform buddy checks for system and account changes.
  • Update and manage internal knowledge base documentation; collaborate with system administrators and developers to address recurring issues and support root cause analysis.
  • Diagnose and resolve hardware and software issues across systems and applications.
  • Follow standard operating procedures to monitor and clear real-time reporting backlogs.
Qualifications:
  • Diploma or Degree in Computer Science, Information Technology, or a related field.
  • At least 1 year of experience in IT helpdesk or technical support, with working knowledge of SQL.
  • Strong problem-solving and analytical skills.
  • Able to work independently and collaboratively within a team.
  • Basic understanding of networking concepts and Windows system administration.
  • Familiarity with manufacturing systems applications experience is added advantage.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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