Deputy Director/Assistant Director

The MAS Academy runs about 200 professional and technical programmes at the Academy each year and provide around 4,000 internal training places to MAS staff. We also receive more than 200 external participants to our regional and bilateral programmes each year.

We are looking for a tenacious and team-oriented missing piece to join the Technology and Onboarding team at the MAS Academy. You will drive digital, tech and data upskilling and onboarding, as well as implement learning publicity efforts in MAS. You will also be involved in a reasonable number of other exciting projects while championing learning and development efforts.

Some of the happy work you will do include:

Learning Partnerships and Solutions

• Collaborate with relevant Technology Group and Organisation Development departments to ensure timely and effective digital, tech and data upskilling for staff
• Design creative learning solutions to meet business needs, drawing from a range of formal synchronous, formal asynchronous including e-learning, informal and social learning approaches

• Assess the most appropriate level of intervention - organisation, department, team or individual to address performance gaps

• Push through initiatives to promote a self-directed and lifelong learning culture

• Design, translate, and implement policies and processes that are employee-centric while taking into consideration organisational needs, relevant guidelines and industry best practices or benchmarks

Analytics and Insights

• Use data and analytics across a range of learning interventions to generate insights for forward planning
• Draw insights from various feedback channels and stakeholder touchpoints to enhance learners' experience

Programme Management

• Ensure the smooth running of programmes and be the first point of contact for internal clients' queries on learning and development programmes

• Review and refresh the Analytics-Driven, Customer-Centric and Tech-Enabled (ACT) curriculum to maintain interest and ensure its relevance to organisational priorities

• Draw up, and track success metrics of interventions to eliminate 'zombie projects' and raise efficiency and effectiveness

[What we are looking for]

Professional Experiences

• Preferable at least 3 years of relevant Learning & Development experience or other transferable skills such as Organisation Development or other adjacent HR skills
• Exposure to business-focused human resource functions with a good understanding of the impact and synergies between other HR processes and L&D offerings such as talent development and talent acquisition
• Familiarity with face-to-face learning and e-learning
• Experience in driving employee experience initiatives is advantageous

Personal Attributes and Competencies

• Strong verbal and written communication skills to engage and influence stakeholders at all levels of seniority to achieve win-win outcomes
• Driven by data to distil insights to improve learners' experience and achieve business' outcomes
• Strong execution capabilities, whilst holding the broader outcomes in mind and achieving value in short sprints, with experience in agile teams or teams with rich feedback culture an advantage
• Experience in managing tight deadlines and delivering multiple projects at once
• Ability to adjust to changes in priorities or scope of projects
• Meticulous, with attention to detail, to ensure compliance with governance and achieve consistent customer experience
• Ability to design and implement experiments to improve processes, or enhance learners' experience, and scale successful pilots, whilst minimising IT system change or extensive process changes
• Independent worker, able to perform duties and responsibilities in accordance with MAS Academy's policies, procedures and norms with limited supervision
• Self-aware and open to feedback from team members and internal stakeholders to ensure alignment within team and between Academy and line departments
• Ability to create jingles, limericks or other creative communication tools is an advantage
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment
• All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting