Senior Manager, Customer Experience

2 weeks ago

Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $90,000 - $120,000 per year

Reporting to the Assistant Director, Customer Experience, we're looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept.  This is a strategic leadership role where you'll optimise our systems to drive enrolment growth and create seamless customer experiences.

Job Responsibilities:

  • Own and manage customer-facing systems enrolment platforms, school management platforms, CRM tools, and communication platforms
  • Work with cross-functional teams (Business Ops Leads, Marketing, Business Units, HR, Tech, etc.) to ensure alignment of sales strategies with broader business goals.
  • Communicate and implement changes to sales strategies, processes, or policies effectively, ensuring smooth adoption across teams.
  • Partner with IT and vendors to ensure systems are intuitive, reliable, and effectively meet the needs of both staff and families.
  • Champion the use of digital tools to streamline onboarding, scheduling, billing, and communication processes.
  • Develop and deliver sales enablement initiatives, including training, tools, and resources to enhance team performance.
  • Oversee the implementation, management, and optimisation of CRM and enrolment systems (e.g., HubSpot, SN2).

Job Requirements:

  • 10 years' experience in sales, enrolment, or customer experience, with at least 3 years in management.
  • Strong leadership and interpersonal skills.
  • Hands-on experience with CRM platforms (HubSpot experience serves as an added advantage).
  • Strategic thinker with strong analytical and problem-solving skills.
  • Excellent communicator who can influence and collaborate across teams.
  • Able to work independently with minimal supervision.

  • Customer Service Officer

    1 week ago

    Mountbatten, Singapore Performance Motors Limited Full time $30,000 - $60,000 per year

    "Build the Future of Automotive with Us."Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.As part of Sime Group,...

  • Customer Service Officer

    1 week ago

    Mountbatten, Singapore People Profilers Pte Ltd Full time $30,000 - $60,000 per year

    Job Description:Greet and engage every customer in a friendly and professional manner.Serve as the first point of telephone contact for customer support requests.Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.Log all customer interactions, including compliments...

  • Senior Audit Associate

    1 week ago

    Mountbatten, Singapore L W ONG & ASSOCIATES LLP Full time $60,000 - $120,000 per year

    Join Our Team as an Audit SeniorAre you looking to grow your audit career in a supportive and family-like work environment? We're excited to welcome a motivated and experienced Audit Senior to join our close-knit teamWhat You'll Be Doing:Be the Numbers Expert: Prepare accurate financial statements and tax computations.Engage & Lead: Perform statutory and...

  • Internal Corporate Communications Manager

    2 weeks ago

    Mountbatten, Singapore Private Advertiser Full time $80,000 - $120,000 per year

    JOB SUMMARYThe Corporate Communications Manager/Assistant Manager drives strong internal communications, and is responsible for driving the organisation's brand and Employer Value Proposition (EVP), strengthening its positioning as an employer of choice and trusted social service partner. You will lead leadership communications with both internal and...

  • Business Development, Assistant Manager

    1 week ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $90,000 - $120,000 per year

    We are seeking a proactive and commercially minded Assistant Manager, Business Development to play a critical role in supporting the growth of NTUC First Campus' new business ventures. This role requires a strong focus on project management, operational execution, and research, with the ability to create high-quality presentations and business documents to...

  • Intern, Research

    1 week ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $3,000 - $6,000 per year

    Go where you can keep growing.At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.Our family of preschools and services—including My First Skool, Little Skool-House, Outdoor School Singapore, and Bright...

  • Intern, Corporate Development

    1 week ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $20,000 - $30,000 per year

    Go where you can keep growing.At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.Our family of preschools and services—including My First Skool, Little Skool-House, Outdoor School Singapore, and Bright...

  • Business Development, Executive

    1 week ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $90,000 - $120,000 per year

    We are seeking a proactive and commercially minded Senior Executive, Business Development to play a critical role in supporting the growth of NTUC First Campus' new business ventures. This role requires a strong focus on project management, operational execution, and research, with the ability to create high-quality presentations and business documents to...

  • Business Development and Operations Executive

    6 days ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $60,000 - $80,000 per year

    At NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.Our family of preschools and services—including My First Skool, Little Skool-House, Outdoor School Singapore, and Bright Horizons Fund—supports young...

  • Executive, Accounts

    1 week ago

    Mountbatten, Singapore NTUC FIRST CAMPUS LIMITED Full time $40,000 - $80,000 per year

    520596MountbattenSingapore - EastCorporate PositionsFull TimeAt NTUC First Campus, we offer more than jobs—we provide rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.Our family of preschools and services—including My First Skool, Little Skool-House,...