Customer Service Officer

7 days ago

Mountbatten, Singapore Performance Motors Limited Full time $30,000 - $60,000 per year

"Build the Future of Automotive with Us."

Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.

This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.

·       Greet and engage every customer in a friendly and professional manner.

·       Serve as the first point of telephone contact for customer support requests.

·       Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.

·       Verify support agreement and warranty validity according to local guidelines.

·       Log all customer interactions, including compliments and complaints, in the CRM system.

·       Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.

·       Offer mobility services to customers during booking.

·       Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.

·       Optimize workshop capacity by efficiently assigning vehicles to service centres.

·       Provide customers with a call reference number and set clear expectations for next steps.

·       Offer general advice to customers in a timely and professional manner.

·       Support special product campaigns and promotions.

·       Coordinate airport service, pickup, and delivery for customers.

·       Schedule appointments for professional car care services.

·       Monitor daily service levels, customer waiting times, and non-verbal cues to ensure satisfaction.

·       Assist in generating daily, weekly, and monthly operational reports.

·       Hand over vehicles to customers with a basic explanation of completed work.

Who We're Looking For

·       Minimum O level with at least 2 years of experience in the customer service industry.

·       Strong customer service and communication skills.

·       Ability to work under pressure in a fast-paced environment.

·       Customer-focused with a proactive service mindset.

Why Join Us at Sime Motors?

  • Be part of a trusted brand with a regional footprint
  • Work with cutting-edge automotive technology
  • Grow your career in a supportive, performance-driven culture

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