Customer Service Officer

1 week ago

Mountbatten, Singapore People Profilers Pte Ltd Full time $30,000 - $60,000 per year

Job Description:

  • Greet and engage every customer in a friendly and professional manner.
  • Serve as the first point of telephone contact for customer support requests.
  • Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.
  • Log all customer interactions, including compliments and complaints, in the CRM system.
  • Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.
  • Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.
  • Optimize workshop capacity by efficiently assigning vehicles to service centres.
  • Offer general advice to customers in a timely and professional manner.
  • Assist in generating daily, weekly, and monthly operational reports.
  • Hand over vehicles to customers with a basic explanation of completed work.

Requirements:

  • Minimum O level with at least 2 years of experience in the customer service industry.
  • Strong customer service and communication skills.
  • Ability to work under pressure in a fast-paced environment.
  • Customer-focused with a proactive service mindset.
  • Working Hours : Monday to Friday: 8am to 530pm, Alt Sat, 8am - 11am, OT payable
  • Working Location: near Mountbatten

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

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