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Customer Service Admin
2 weeks ago
Job Description:
• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.
• Follow up with customers post-installation to ensure satisfaction and address any concerns.
• Provide support to customers with post-purchase inquiries.
• Plan and coordinate installation and servicing schedules, ensuring efficient use of resources and timely completion of projects.
• Purchase materials for ongoing projects or installations when required.
• Arrange logistics for picking up or sending out stocks and materials to job sites or suppliers.
• Communicate schedules to customers and internal teams, making adjustments as necessary.
• Work closely with the installation team to manage daily work schedules and logistics.
Qualifications:
• O Level, diploma equivalent or above.
• Basic computer skills (Excel, Word, Email)
• Good collaborative skills and a team player.
• Ability to handle multiple tasks while working in a fast-paced environment.