Customer Success Manager

3 days ago


Singapore JCO Management Pte Ltd Full time $48,000 - $60,000 per year

We're hiring a Customer Success Manager to nurture long-term relationships, support onboarding, and ensure that clients achieve lasting value from our solutions or services.

Responsibilities

  • Manage a portfolio of clients, ensuring smooth onboarding and continued satisfaction
  • Act as a trusted advisor throughout the customer journey
  • Conduct check-ins, reviews and performance reports
  • Resolve escalations and proactively identify risk areas
  • Drive renewals, upsells or referrals from happy clients

Requirements

  • Diploma or degree in Business, Marketing or Customer Experience
  • Experience in client success, account management or relationship roles is a plus
  • Strong interpersonal, analytical and problem-solving skills
  • Experience using CRM or client analytics tools

Benefits

  • High-ownership role in client lifecycle management
  • Commissions or bonuses for retention and expansion
  • Progression into Client Success Lead or Head of CX
  • Dynamic and service-driven team

Job Types: Full-time, Permanent

Pay: $4, $5,000.00 per month

Benefits:

  • Health insurance

Work Location: In person



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