Train Service Controller

Job Purpose

Perform the following functions in the Operations Control Centre:

• Train Service Controller (Train Control): Assis the Chief Controller to perform train

service regulation according to operating procedures and safely.

• Train Service Controller (Station Control): Assist the Chief Controller to coordinate with

Station staff to provide accurate information and instructions to commuters, and manage

track access by maintenance parties during Non-Traffic Hours

• Train Service Controller (Depot Control): Assist the Chief Controller to coordinate with

Depot Operations Centre to perform train movements and track access within the depot

Responsibilities

Train Service Controller (Train Control)

• Work as a team to effectively and efficiently manage the main functions of OCC; Train

service regulation, Incident handling, Information dissemination and Track access

management.

• Manage Train service delivery; regulate revenue train service on the mainline to provide

a safe and reliable train service.

o Perform safely during routine and emergency situations as spelt out in the Operating

Procedures, Work Instructions and other prevailing instructions

o Regulate and monitor train service as reflected in timetable scheduled, ensuring trains

are running on time, intended connections are made, routes are set appropriately

o Communicate clearly and effectively with duty staff on board the train , and provide

instructions when required

o Report all train faults to Chief Controller immediately

o Control track access during Traffic Hours safely

• Incident Management

o Manage incident safely at all times

o Provide accurate and effective information to passengers and staff

o Determine the incident for follow up action quickly, liaise, instruct and provide effective

assistance for ground staff on incident handling

o Recover partial train service and minimize section affected effectively

o After recovery of incident, manage information dissemination and recovery of train

service effectively to minimize passenger delay

o Putting trains back to their timetable schedules as soon as possible after a

delay/disruption

Train Service Controller (Stations Control)

• Communication and Information Dissemination

o Disseminate information clearly and accurately to all relevant Station Staff and

passengers during a train service delay or disruption through various means such as Station

and Train PA, Radio, Urgent Mail System and Group Dissemination System

o Attend to queries from all other staff pertaining to operations

• Track access management.

o Manage the processing of track access during non-traffic hours safely and verify

applications accurately to maximize maintenance window

o Ensure all work parties are cleared from track before start of Traffic Hours

• Station matters

o Monitoring and tracking station openings

o Reminding staff on switching off flashing light

o Provide assistance to station on urgent fault reporting, enquiries etc

Train service controller (Depot Control)

• Daily operation of Depot Control

o Responsible for the morning preparation of all trains that are schedule for revenue

service.

o Dispatch passenger trains/ engineering train to reception tracks for launching to mainline

o Receives withdrawal of trains from mainline back to depot

o Dispatch spare train to mainline when instructed by Chief Controller

o Liaise with Depot Ops Centre to ensure that the trains are wash according to the train

wash schedule and stable at the correct location

o Assist to shunt trains into workshop for maintenance

o Liaise with Depot Ops Centre for any track access request and ensure protection, e.g.

SPKS, is applied before allowing track access.

o Report any faults occurring to train or control systems to Chief Controller immediately

Every staff in Circle Line is responsible for their own as well as their Team's Safety. Staff

shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil

the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

• Diploma in any discipline preferably with engineering background or other qualifications

with more than 3 years railway experience.

• Able to work under stressful environmental and able to make sound and safe decision

while handling train incidents

• Proficient and confident to operate computer systems

Leadership Competencies

• Personal Leadership and Dependability: Adheres to regulations, policies and procedures

and prioritises the safety and security of self and other, thus being a reliable team member.

• Delivering Quality Results: Delivers consistent high-quality results by focusing on

addressing customer needs and working in a structured and systematic way.

• Collaboration: Demonstrates courtesy and compassion by supporting, encouraging and

listening to others and builds team cohesion and collaboration by appreciating the

contributions of others.

• Learning: Identifies and gathers information from all sources to support decision-making

and assimilates new information and master new techniques easily.

MOM Licences No: 02C5465

EA Personnel Registration No: R