Training Specialist

2 weeks ago

Central Region, Singapore PERSOL Full time $30,000 - $60,000 per year

Training Specialist (Survey Operations)

Location: Central

Working Hours: 5-day work week (Monday – Friday)

Salary: Up to $4,300 per month

We are looking for a dedicated and versatile Training Specialist to join our team supporting a large-scale client project. In this role, you will deliver both virtual and in-person training sessions to ensure new and existing staff are well-equipped to perform data collection and communication duties with professionalism, accuracy, empathy, and clarity. You will play a key role in translating procedures, systems, and service expectations into clear and practical learning materials. This position also involves collaborating with stakeholders to ensure all training content remains relevant, consistent, and aligned with operational needs.

Responsibilities:

  • Deliver structured training on survey products, systems, service expectations, and communication handling across common scenarios.
  • Facilitate both virtual and in-person training sessions for varying group sizes.
  • Translate procedural and policy documents into learner-ready materials and assessments.
  • Collaborate with operations, project, and quality teams to ensure training reflects current workflows, case trends, and feedback from the field.
  • Maintain version-controlled training materials in line with internal documentation standards.
  • Maintain accurate training records and ensure compliance with internal processes and audit requirements.

Requirements:

  • Diploma or Degree in any discipline.
  • Must possess an ATAC (Advanced Certificate in Training and Assessment for Curriculum Developers and Facilitators) or equivalent certification.
  • Minimum 2 years of experience in training delivery, learning content development, or related roles.
  • Strong communication and presentation skills with the ability to engage diverse audiences.
  • Proficient in Microsoft Office and comfortable conducting both virtual and in-person sessions.
  • Detail-oriented, organized, and able to manage multiple training assignments.
  • A team player with a proactive and adaptable approach to changing operational needs.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Koh Wei Ling, Gao Weiling)

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