Service Lead

3 days ago


Singapore KRIS INFOTECH PTE. LTD. Full time $70,000 - $120,000 per year

Job Description:

Performing all run activities in respect of CA-CIB process, ensuring:

  • The team respects the SLA (changes, incidents, requests)
  • Appropriate reaction, in line with the severity of an incident or escalation.
  • ITS ITIL process is dully followed (change, incident, problem management).
  • Handling escalation on actions from Production Engineers Level 3 (incident, request, change)
  • Escalates to management if needed
  • Check if Knowledge was shared within the team and perform filed sessions.
  • Enable coordination with other team (AS, Infra, Network, Build….)
  • Create PSS post major incident and when improvement topic requires it
  • Continuous improvement of service provided by Production Engineer L2 / L3
  • Enable and encourage Improvement spirit within the team by being a role model on that topics
  • Ensure the team has proper time slots to make the ongoing improvement
  • Promote automation / Innovation
  • Managing knowledge in coordination with AS community in Paris and London
  • Trains Production Engineers on transferred activities for his business line (production of the applications)
  • Proactively liaise with third party teams to bring trainings, documents, sharing session with 'his' own team.
  • Controls that Knowledge database is regularly updated
  • Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).
  • Act as global coordinator during DRP / WIP / main events.
  • Review of major releases roadmaps with the team
  • Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

  • Controls quality of the RUN activities for all applications of his Business Line
  • Recurrent incident
  • Respect of SLA
  • Reports / Documentations are built with high quality
  • Role model in term of mindset: CI and proactive enhancement
  • Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous 'up skilling' of L2
  • Respect priorities and short/long term tasks given by Service Manager
  • Regular feedback with Service Manager are key role

Soft Skills:

  • Strong leadership abilities with ability to do efficient multitasking
  • Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
  • Client Oriented with Strong Relationship management.
  • Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
  • Coordination and decision taking capabilities during crisis situations.
  • Ability to work under pressure

Experience:

  • Infrastructure or Application support hands on experience of 4-6 years' mandatory
  • IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow
  • Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)
  • Technologies and/or Applications background with ability to grasp impact and interdependencies

  • Manager - Procurement

    4 hours ago


    Singapore Sea-lead Full time

    Job purpose The Purchaser supports the Technical Department by handling day-to-day procurement operations in alignment with the company’s policies and procedures The role is responsible for sourcing, processing, and coordinating orders for vessel spares, services, and supplies while ensuring timely delivery, cost-effectiveness, and full compliance with the...

  • Domain Lead

    6 days ago


    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]This position is under the Enterprise Student Systems (ESS) Department.[What you will be working on]Reporting to the Functional Manager, collaborate with Senior Domain Leads, Product Owners, Subject Matter Experts (SMEs) to execute and ensure that tasks related to assigned domain(s) are completed successfully according to the agreed...


  • Singapore PERUMAL SERVICE Full time

    Description: Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. Ensure the warehouse practices are in compliance to the safety code of conduc. Maintains warehouse staff by recruitment, selection,orientation and training of employees. Determines staffing levels and in...


  • Singapore PERUMAL SERVICE Full time $40,000 - $80,000 per year

    Description:Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients.Ensure the warehouse practices are in compliance to the safety code of conduc.Maintains warehouse staff by recruitment, selection,orientation and training of employees.Determines staffing levels and in charge...


  • Singapore Sea-lead Full time

    Maria Christina Gunawan – Senior Manager, Cargo Flow Management Direct reports: None Job Purpose: Responsible for coordinating cargo flow and allocations, ensuring maximum utilization of vessels based on commercial priorities and optimal customer care. Establish and maintain a highly professional relationship with stakeholders within the organization,...

  • Warehouse Team Lead

    7 days ago


    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Senior Lead Analyst

    7 days ago


    Singapore Public Service Division Full time

    **What the role is** - The Public Service faces a more challenging operating context with increasing geopolitical, economic, financial risks, rising domestic needs, and a more vocal, diverse citizenry. Tightening resource constraints, especially manpower, necessitate an accelerated pace of workforce transformation to ensure we remain a lean, skilled and...


  • Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...

  • Lead Mechanic

    1 week ago


    Singapore HUA CHIN (2000) TRADING MOTOR SERVICE CENTRE Full time

    Required language(s): Chinese/English - At least 10 Year(s) of working experience in a motor cycle workshop. - Required Skill(s): Hand on Repairing, Installation, Servicing of different kinds of Motorcycles. - Preferably Energetic, Cheerful character. - Independent, able to work with tight deadline, possess work commitment, fast learner, willing to work...