Service Desk

6 days ago


Singapore Rapsys Technologies Pte. Ltd Full time $36,000 per year

Job Title: Service Desk Agent (12-hour Shift)

Work Schedule

  • Shift Work: Yes (12-hour shifts)
  • 24 x 7 Standby: No

Mandatory Skills

  • Microsoft Office 365

Preferred Skills

  • Microsoft Windows
  • ITIL IT Service Management

Job Description

  • Provide first-level IT support and troubleshooting for end users.
  • Handle incidents, service requests, and escalate issues as necessary.
  • Ensure proper documentation of cases in ticketing systems.
  • Follow ITIL best practices in service management.
  • Deliver timely and effective resolution within agreed SLAs

Job Types: Full-time, Contract

Pay: Up to $3,000.00 per month

Location:

  • Singapore (Required)


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